Steve Dorey Posted July 19, 2023 Share Posted July 19, 2023 Hi All I have just updated to a Spyder X2 Elite and it works OK with the Spyder software. I previously used a Spyder 4 with ColorNavigator 6 software to calibrate my Eizo Coloredge monitor. I thought that while I was about it I would update the software to ColorNavigator 7. (Installing this rubs off ColorNavigator 6). ColorNavigator 7 comes up with an error message - "Failed to detect measurement device" even though the Spyder X2 v.6 software can recognise it. Any ideas? Link to comment Share on other sites More sharing options...
mwakeling Posted July 19, 2023 Share Posted July 19, 2023 Contact Datacolor Customer Support. They are generally responsive. Link to comment Share on other sites More sharing options...
MDM Posted July 19, 2023 Share Posted July 19, 2023 (edited) This device is very new so most likely an issue with Color Navigator and Eizo needing to update it to recognise the device I would guess? Could depend on your operating system as well? Edited July 19, 2023 by MDM Link to comment Share on other sites More sharing options...
Stephen D Posted July 20, 2023 Share Posted July 20, 2023 Thanks Guys Datacolor Support say "The Spyder X2 Ultra & the Spyder X2 Elite are currently not supported by the ColorNavigator 7 as Eizo has to update the ColorNavigator 7 to support the Spyder X2 sensor. Eizo has received the SDK in the mean time and is working on an updated version. So please be patient and check with the Eizo support." Link to comment Share on other sites More sharing options...
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