Uncleared account balance

[Brigitte Thompson]

What odes uncleared account balance mean under the Paid tab?????  

[wiskerke]

That it hasn't yet been paid to Alamy by the client or the distributor where in turn their client has ordered it.

If it says cleared, that means the client has paid and you will be paid the next time your total will be over the threshold.

And when there's a date in that field, it means you have been paid on that date.

 

wim

 

edit: when there's a date

Edited October 19, 2022 by wiskerke

[CinBrandon]

I have uncleared sales from over 8 months ago. Is that normal?

[Pav]

17 minutes ago, CinBrandon said:

I have uncleared sales from over 8 months ago. Is that normal?

 

contributors@alamy.com

When you get an update from CS, could you please post it here?

Edited November 15, 2022 by Pav

[NYCat]

Not normal, though distributor sales can take a very long time to clear. I would email contributors@alamy.com

 

Paulette

[CinBrandon]

From Alamy email:
"I have raised the following sales with our credit control team, and they will be able to chase payment for you. "