Jump to content

Approved photos not showing as approved


Recommended Posts

Hiya,

 
There is something wrong with an upload.
 
If I click its entry on the left hand side of the image manager everything is approved and there is all of my keywording displaying.
 
BUT, if I click All Submissions, All of the images from this one upload all say “processing”. 
 
I hope you can sort this out for me please, without me having to delete them all and start again!
 
 
Link to comment
Share on other sites

34 minutes ago, ColinWalton said:

Hiya,

 
There is something wrong with an upload.
 
If I click its entry on the left hand side of the image manager everything is approved and there is all of my keywording displaying.
 
BUT, if I click All Submissions, All of the images from this one upload all say “processing”. 
 
I hope you can sort this out for me please, without me having to delete them all and start again!
 
 

This is a contributor's forum. We cant fix anything - you need to contact the team at Alamy

Link to comment
Share on other sites

41 minutes ago, ColinWalton said:

Thanks but I have already emailed them twice and had no reply.

Contributors e-mail address here ( contributors@alamy.com ) generates an auto response immediately - if you haven't received this, you've typed in the wrong address.

As mentioned above, everyone here on these forums are contributors just like yourself, we've no way of fixing anything - you're complaining to the wrong people.

The Alamy contributors team have never failed to help promptly and efficiently with any query I ever had - suggest you try again - or simply wait another few hours - the system will reset overnight, and like as not, your problem will disappear.

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.