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Processing failed error (way before QC check)


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I've got one large panorama that Alamy fails to process. It's right after FTP upload and before QC check. It's a JPG file with LESS than 65,535 pexels on the longest side. Tried to save JPG as "Baseline Standard" and "Baseline Optimized" - no difference, still this one particular file fails right after upload. All other files from all other batches were processed without any issues. Anything I can check or do to fix the issue? I know it's probably not enough info but it's kind strange thing.

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You need to downsize it so that the pixel dimensions in Photoshop are less than 200MB (see Image Size dialog) or export from Lightroom with a MP size of less than about 66MP. 

Edited by MDM
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On 11/22/2017 at 20:51, MDM said:

You need to downsize it so that the pixel dimensions in Photoshop are less than 200MB (see Image Size dialog) or export from Lightroom with a MP size of less than about 66MP. 

That was the case!!! Thank you very much! I scaled down panorama a bit and it was accepted by the system without any issues.

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