Any one else have an exclusive image paid at 40%

[TABan]

I've had a sale this month of an image that I marked exclusive when we were informed of the exclusivity payment policy. Alamy claims that it wasn't marked exclusive on the date of sale, but this is not the case. Anyone else have this happen?

[Niels Quist]

6 hours ago, TABan said:

I've had a sale this month of an image that I marked exclusive when we were informed of the exclusivity payment policy. Alamy claims that it wasn't marked exclusive on the date of sale, but this is not the case. Anyone else have this happen?

 

No

- and you are sure that we are talking about the date of invoice?

 

 

[TABan]

1 hour ago, Niels Quist said:

 

No

- and you are sure that we are talking about the date of invoice?

 

 

 

No, but either way, I marked my images before the policy took effect.

[TABan]

Alamy responded after their initial response and say it’s an affiliate sale. But why the first response was that it wasn’t marked exclusive is anyone’s guess.

[Niels Quist]

6 hours ago, TABan said:

Alamy responded after their initial response and say it’s an affiliate sale. But why the first response was that it wasn’t marked exclusive is anyone’s guess.

 

But eventually problem is solved.