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I have just had a refund taken from my balance for a picture purchased nearly 2 years ago.  Why would this be the case?  Surely if the buyer did not want the picture or there was some issue, any refund should have been requested much earlier?


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The only thing I can think of is that Alamy may have chased payment with no luck. Some businesses fail and few creditors get paid. 
I agree 2 years is beyond the pale. If Alamy is chasing payment, I would think under a year would be long enough to know it’s not working. I, for one, think when a product has been downloaded for use, anything over XX amount of time Alamy should eat the loss. It might get that department a bit more on the ball.

It’s a shame I don’t make the rules! :lol:

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