Can't connect to FTP

[PSL]

Hello, I was following the instructions (and this method and software works for other stocks): connect through FileZilla using my alamy's email and password. But it doesn't work for Alamy. What to do?

 

Status:    Resolving address of upload.alamy.com
Status:    Connecting to 34.255.59.136:21...
Status:    Connection established, waiting for welcome message...
Status:    Insecure server, it does not support FTP over TLS.
Status:    Logged in
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (18,200,74,74,153,211)
Command:    MLSD
Error:    Connection timed out after 20 seconds of inactivity
Error:    Failed to retrieve directory listing
Status:    Disconnected from server
Status:    Resolving address of upload.alamy.com
Status:    Connecting to 34.248.135.8:21...
Status:    Connection established, waiting for welcome message...
Status:    Insecure server, it does not support FTP over TLS.
Status:    Logged in
Status:    Retrieving directory listing...
Command:    PWD
Response:    257 "/" is your current location
Command:    TYPE I
Response:    200 TYPE is now 8-bit binary
Command:    PASV
Response:    227 Entering Passive Mode (18,200,74,74,173,249)
Command:    MLSD
Error:    Connection timed out after 20 seconds of inactivity
Error:    Failed to retrieve directory listing

[vpics]

Did you get the address (upload.alamy.com) for your ftp upload from Alamy? I was given a different one.

Why don't you try to upload your first images via the desktop uploader?

[PSL]

On 01/10/2020 at 21:18, vpics said:

Did you get the address (upload.alamy.com) for your ftp upload from Alamy? I was given a different one.

Why don't you try to upload your first images via the desktop uploader?

Well, I was using upload.alamy.com. First time hear about "desktop uploader", ftp is the standart for all stocks, anyway Alamy says only ftp supports vectors. Don't see any technical support here...