Rick Lewis Posted January 10, 2018 Share Posted January 10, 2018 On 1/7/2018 at 03:26, Southpole said: My Fujifilm X Pro 2 has died on me, needs a new shutter mechanism quoted £200 for repair. Camera is 20 months old I had the sensor go out on my 90 day old Nikon D3s some years back. Stuff like this happens even to the best brands. The sensor could have gone out on me 10 months later and I would have been out of luck. I think you might be pleasantly surprised by Fuji. They seem to provide better customer service than most. It's to their benefit, IMHO, to fix this at no cost, considering it is the flagship camera of the company and that shutter should certainly last more than 20 months! Good luck. Let us know what happens. Rick Link to comment Share on other sites More sharing options...
spacecadet Posted January 10, 2018 Share Posted January 10, 2018 I'd certainly be expecting this to be fixed and going for the inherent fault angle if they refuse. Small claims court is straightforward. They're unlikely to let it go that far. Link to comment Share on other sites More sharing options...
Southpole Posted January 11, 2018 Author Share Posted January 11, 2018 Update on Fuji firmware page : · Notice for customersWe have confirmed that X-Pro2 with the upgraded firmware (ver.4.00) released on Dec 22 2017 stops working in certain settings. We deeply apologize for your inconvenience this may cause. The symptom will happen only when all three conditions below are set at the same time.1) IMAGE QUALITY : FINE+RAW or NORMAL + RAW2) RAW RECORDING : LOSSLESS COMPRESSED3) DRIVE : any of ADVANCED FILTER* This is not factory setting. If the symptom happens, please remove the battery once for recovery. We are preparing a revised firmware as a solution and plan to release it as soon as possible. Link to comment Share on other sites More sharing options...
spacecadet Posted January 13, 2018 Share Posted January 13, 2018 There's your inherent fault then. Link to comment Share on other sites More sharing options...
RedSnapper Posted January 14, 2018 Share Posted January 14, 2018 On 10 Ionawr 2018 at 00:43, Rick Lewis said: I called Fuji USA the other day about this and they told me it only applies to the medium format GFX models. Is Fuji offering FPS in Europe for all model cameras? Rick I have the XT-2 and a bunch of lenses. That qualified me for FPS in the UK Link to comment Share on other sites More sharing options...
Southpole Posted January 14, 2018 Author Share Posted January 14, 2018 39 minutes ago, RedSnapper said: I have the XT-2 and a bunch of lenses. That qualified me for FPS in the UK Strange has it it on there firmware page http://www.fujifilm.com/support/digital_cameras/software/firmware/x/xpro2/index.html Link to comment Share on other sites More sharing options...
Rick Lewis Posted January 15, 2018 Share Posted January 15, 2018 16 hours ago, RedSnapper said: I have the XT-2 and a bunch of lenses. That qualified me for FPS in the UK I'm not sure why we can't get in on this but perhaps this year they'll add the U.S. to FPS. Link to comment Share on other sites More sharing options...
Southpole Posted January 26, 2018 Author Share Posted January 26, 2018 Camera has been repaired free of charge front assembly needed replacing. Link to comment Share on other sites More sharing options...
Allan Bell Posted January 26, 2018 Share Posted January 26, 2018 4 hours ago, Southpole said: Camera has been repaired free of charge front assembly needed replacing. Allan Link to comment Share on other sites More sharing options...
Betty LaRue Posted January 26, 2018 Share Posted January 26, 2018 Yay! Link to comment Share on other sites More sharing options...
Southpole Posted January 26, 2018 Author Share Posted January 26, 2018 Well Chuffed Link to comment Share on other sites More sharing options...
Southpole Posted January 26, 2018 Author Share Posted January 26, 2018 What does a front assembly consist of Link to comment Share on other sites More sharing options...
Southpole Posted January 29, 2018 Author Share Posted January 29, 2018 I have my camera back and working fine Link to comment Share on other sites More sharing options...
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