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ModernPics

100% Upload Image Submission Failing to "Error"

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Greetings, 

 
New contributor to Alamy.com / we have uploaded our 3 images and passed, and they are on sale and searchable. 
 
User ID: ModernPics 
 
Web Uploads fail 100% for us / all images just report error
 
Using FileZilla we are able to connect using our email address and password, we see the folders, we click into Stock and upload 4 images / all of them report a successful upload. 
 
However, we do not see them in file manager. 
 
DSC1495.jp, DSC1757.jpg, DSC1877.jpg and DSC2021.jpg
 
File sizes are 6 megs, 12 megs, 10 megs and 6 megs 
 
We LOVE Alamy just need to get started with uploads. 
 
PS. I know the 1st report of this was - no issues on your end, however - everything checks out with the suggestions and still cannot upload since yesterday. 
 
Honestly perplexed as this should not be a difficult process, we also are a web hosting provider, so we have tried Passive FTP / Active FTP and Auto ... we have tried multiple browsers, clearing cache. 
 
Web uploads just report "Error" that is all 
 
No issue uploading the 3 required images for QC, which passed and you can see them in the search results on sale. 
 
Almost seems that we are not 100% vetted into the system yet?
 
We are very new as of about a week. 
 
We just now sent an email to contributors@alamy.com and replied to a response we received from the chat session, however seems that is for buyers / sales. 
 
Same issue for 2 days at this point. 
 
Thanks for your help in advance!

 

 

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The FTP takes a while before it shows up in AIM.

 

I emailed Alamy yesterday about web upload problems and they basically said it's a problem on my end (which I know is not).  I think the problem is what I bolded in their message below. 

 

 

Here is their response:

 

 

There doesn’t appear to be anything wrong with upload at our end.

 

You might want to try deleting temporary files, clearing your cache, and logging in from a different browser.

 

Or you might want to try uploading later as the problem may just be down to the amount of online traffic.

 

If you’re still having issues this time tomorrow then get back to us with:

 

-       What browser you’re using

-       Your PC's OS details

-       Broadband/Dial Up connection

-       Screen grab of the error you’re getting

 

Thanks

Corin

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The FTP takes a while before it shows up in AIM.

 

I emailed Alamy yesterday about web upload problems and they basically said it's a problem on my end (which I know is not).  I think the problem is what I bolded in their message below. 

 

 

Here is their response:

 

 

There doesn’t appear to be anything wrong with upload at our end.

 

You might want to try deleting temporary files, clearing your cache, and logging in from a different browser.

 

Or you might want to try uploading later as the problem may just be down to the amount of online traffic.

 

If you’re still having issues this time tomorrow then get back to us with:

 

-       What browser you’re using

-       Your PC's OS details

-       Broadband/Dial Up connection

-       Screen grab of the error you’re getting

 

Thanks

Corin

 

 

Corin, 

 

Good to know someone else has the issue, same canned email to me as well. 

 

If more users are having issues with web uploads please post a reply to this thread. 

 

I will see if my FTP uploads show up, thanks for the heads up on that. 

 

But so far as noted, 2 days web uploads just end in "Error" 

 

Have a super day!

 

Dave

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The FTP takes a while before it shows up in AIM.

 

I emailed Alamy yesterday about web upload problems and they basically said it's a problem on my end (which I know is not). I think the problem is what I bolded in their message below.

 

 

Here is their response:

 

 

There doesn’t appear to be anything wrong with upload at our end.

 

You might want to try deleting temporary files, clearing your cache, and logging in from a different browser.

 

Or you might want to try uploading later as the problem may just be down to the amount of online traffic.

 

If you’re still having issues this time tomorrow then get back to us with:

 

 

- What browser you’re using

- Your PC's OS details

- Broadband/Dial Up connection

- Screen grab of the error you’re getting

Thanks

Corin

 

Corin,

 

Good to know someone else has the issue, same canned email to me as well.

 

If more users are having issues with web uploads please post a reply to this thread.

 

I will see if my FTP uploads show up, thanks for the heads up on that.

 

But so far as noted, 2 days web uploads just end in "Error"

 

Have a super day!

 

Dave

Same here. There is an issue with the new uploader as it's been reported by others in a different thread, we've not all suddenly got problems our end at the same time Alamy changed to the new system!

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It took me 90 minutes to upload 15 last night. At a time that would be when most other contribs across the pond were abed.

 

Betty

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