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Has anyone else noticed that their dashboard has not been updated for a while? Mine was last updated on 25th January, whereas I would usually see an update (cleared balance, new sales etc) within 24 hours. Any insight into what might be happening is welcome.

 

Steve

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Seems to be happening to everyone. Part of the changes going on.

 

Paulette

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Even though it's not showing updated since the 25th, net revenue,sales, and cleared balance have all been updating for me.

 

 

Craig

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Even though it's not showing updated since the 25th, net revenue,sales, and cleared balance have all been updating for me.

 

 

Craig

+1

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same here

:)

Dashboard says 10 pictures not on sale when there are more and several that I have optimized and are said to be on sale never show up on my port. :wacko:

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Even though it's not showing updated since the 25th, net revenue,sales, and cleared balance have all been updating for me.

 

 

Craig

Same here, I thought it was just me!  Hopefully this will be resolved soon.

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MIne has just updated and my image counts are now correct (well at least the total is right!).

Edited by Martin P Wilson
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MIne has just updated and my image counts are now correct (well at least the total is right!).

+1   Just updated....

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MIne has just updated and my image counts are now correct (well at least the total is right!).

+1   Just updated....

 

+1 and three new sales :D

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Mine has updated as well. No new sales though.

 

Except Measures has not updated, unless I had absolutely no views yesterday.

 

Jill

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Mine has updated too, though two sales dated today that I can see by configuring a download report aren't showing on my dashboard.

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Plus another.

 

Allan

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Mine has been updated now - it's as if Alamy only does stuff if we bring it up on the forum! :wacko:

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Now a number of images that had passed QC, some of which I had optimized, and some which I had not, went live with the wrong pseudonym/ wrong license. So pay attention, it seems that as soon as an image has passed QC it is on sale and will go on your port anytime, weather you do something about it or not; and if you want to optimize it/ change pseudonyms/ change license etc you have to do it quickly. Otherwise, the image may go live with the wrong attributes even after you have fixed it, and remain with the wrong attributes, until the database refreshes again and it could be 24 hours or days....  :blink:

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Mine has been updated now - it's as if Alamy only does stuff if we bring it up on the forum! :wacko:

Only the dashboard was lagging. All the info was correct in IM, balance and images sold.

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Now a number of images that had passed QC, some of which I had optimized, and some which I had not, went live with the wrong pseudonym/ wrong license. So pay attention, it seems that as soon as an image has passed QC it is on sale and will go on your port anytime, weather you do something about it or not; and if you want to optimize it/ change pseudonyms/ change license etc you have to do it quickly. Otherwise, the image may go live with the wrong attributes even after you have fixed it, and remain with the wrong attributes, until the database refreshes again and it could be 24 hours or days....  :blink:

 

It needs a caption to go on sale so I have been leaving that as the last step.

 

Paulette

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Now a number of images that had passed QC, some of which I had optimized, and some which I had not, went live with the wrong pseudonym/ wrong license. So pay attention, it seems that as soon as an image has passed QC it is on sale and will go on your port anytime, weather you do something about it or not; and if you want to optimize it/ change pseudonyms/ change license etc you have to do it quickly. Otherwise, the image may go live with the wrong attributes even after you have fixed it, and remain with the wrong attributes, until the database refreshes again and it could be 24 hours or days....  :blink:

 

It needs a caption to go on sale so I have been leaving that as the last step.

 

Paulette

 

 

Unfortunately I can't do that. I do all my IPTC offline before uploading so it seems I will lost complete control of when I release uploaded images for sale. Oh well, I don't have any uploads planned for the near future, so thing might change ...

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