Phil Crean Posted October 14, 2015 Share Posted October 14, 2015 Had exact same problems with uploads about 3 - 4 weeks ago, yet one from yesterday went through perfectly. Sems like the intermittent gremlins at work here Phil Link to comment Share on other sites More sharing options...
MartinCP Posted October 14, 2015 Share Posted October 14, 2015 Still more trouble. After an upload of 20 on Monday 12th, that never appeared. I e-mailed MS and asked them to check if they had been received. On 13th I received a reply saying that they had not. So on Tuesday 13th I uploaded 5 as a test. The 5 took some time to appear but eventually came to "Awaiting QC". I then uploaded a further 22 images and these went through to "Awaiting QC" So last evening I had the following: Top Line 13th 22 Images "Awaiting QC" Second Line 13th 5 Images "Awaiting QC" This morning it reads: Top Line 14th 25 Images "Processing" Second Line 13th 22 Images "Awaiting QC" How can this be?? I have e-mailed MS to enquire. I uploaded 20 (which failed once at 5 and once at 20) and are now showing as 85 awaiting QC!!! Link to comment Share on other sites More sharing options...
KWheal Posted October 14, 2015 Author Share Posted October 14, 2015 I reuploaded the original 15 in my OP and again they didnt work. Did it again yesterday morning and they worked so i had 15 received. I now have 75!!!!! processing with yesterdays media ref changed to todays date. Going to try again. This is really not good enough that this issue is 2 days old and not even being acknowledged as a problem Kevin Link to comment Share on other sites More sharing options...
KWheal Posted October 14, 2015 Author Share Posted October 14, 2015 Re uploading seems to be going through now. Be interesting to see what shows tomorrow. I have asked MS to comment on the page at least by acknowledging there is a problem Kevin Link to comment Share on other sites More sharing options...
Alamy Posted October 14, 2015 Share Posted October 14, 2015 We seem to have an issue where images are taking longer to process than usual. We're currently looking into this and hope to resolve the problem soon. If you have uploaded images and they haven't shown up in your ‘Track Submissions’ page, they will show up soon. Please don't re-upload images that are not appearing yet, as it will cause further delays. Thanks for your patience and sorry for the inconvenience. Cheers Alamy Link to comment Share on other sites More sharing options...
Peter Jordan Posted October 14, 2015 Share Posted October 14, 2015 MS response about my unintended double upload, was just to wait until the images were cleared and then delete the duplicates, so no problem there. Link to comment Share on other sites More sharing options...
Brian Yarvin Posted October 14, 2015 Share Posted October 14, 2015 Alamy, thank you for the heads up! Now, all the missing submissions are showing up on my end. ... and a question for Alamy; how long should we be waiting before we start thinking about re-uploading? These wouldn't be the first submissions of mine that have vanished and have never appeared ever. My first thought would be to try re-uploading before I bothered anybody at HQ. Lord knows, I've caused enough grief as it is. Link to comment Share on other sites More sharing options...
MartinCP Posted October 16, 2015 Share Posted October 16, 2015 Earlier issues in the week resolved but I'm unable to upload this afternoon. Anyone else stuck? Link to comment Share on other sites More sharing options...
Phil Crean Posted October 16, 2015 Share Posted October 16, 2015 Just did a FTP upload about a half hour ago and it now shows in track subs.... Phil Link to comment Share on other sites More sharing options...
Broad Norfolk Posted October 17, 2015 Share Posted October 17, 2015 Just another interesting point. I did an FTP upload last evening for 10 images. There were frequent interruptions and in the end 9 were successful and 1 failed. This morning I have just checked and it shows that 13 are Awaiting QC. I guess I'll just wait and see what has got through and possibly duplicated and then sort it from there. Jim. Link to comment Share on other sites More sharing options...
Mancunian Posted October 17, 2015 Share Posted October 17, 2015 Tried three times today to upload 14 images and they are showing as successfully uploaded but fail to show on Track your Submissions. I have sent an email to MS and wait for their reply. Is anyone else having the same problem?? John Link to comment Share on other sites More sharing options...
hdh Posted October 22, 2015 Share Posted October 22, 2015 Same problem here on first upload of 4 images. After the first batch did not show up, I uploaded a second time. I should have read this thread first, as the post of admin said "do not upload a second time, that will delay it further". Will be patiently waiting for my upload to succeed. Link to comment Share on other sites More sharing options...
Arletta Posted October 27, 2015 Share Posted October 27, 2015 Last two days upload is fine, no problems here and everything working perfectly fast. Btw, I find three similar threads with the case on the forum... Link to comment Share on other sites More sharing options...
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