firefox: contributer Dashboard almost blank

[ann 308]

In firefox browser, my handy dashboard view includes my recent sales and Alamy's tweets.

 

The Upload button doesn't respond, and the Overview & Account Settings views are blank.  Anyone else experiencing this?

 

- Ann 

In Chrome browser, page looks fine.

 

 

[IanGibson 199]

If Chrome works, and Firefox doesn't, I suspect that you need to update your Flash Player.

[MariaJ 308]

If Chrome works, and Firefox doesn't, I suspect that you need to update your Flash Player.

 

I think that's likely as yesterday when I was using Firefox on a PC to access MyAlamy info I got a pop up message to update my Flash player.

[ann 308]

Thank you for your feedback IanGibson and MariaJ!

 

This is odd -  I went to mozilla site and my flash is the latest version for mac/firefox....

[losdemas 1,963]

All good here: Win7/FF 35.0.1/Flash 16.0.0.305

[MDM 1,016]

If you go to Tools  - Add-ons - Plugins, you should see Shockwave Flash in a list. Is it set to Never Activate?

[ann 308]

Losdemas, thank you for feedback.

 

MDM - thank you for suggestion:

 

Firefox - plugins:  Shockwave Flash  --> Always Activate is chosen

 

Browser and all plugins are up-to-date, and I'm not aware of changing any setting for months.

 

 

If you go to Tools  - Add-ons - Plugins, you should see Shockwave Flash in a list. Is it set to Never Activate?

Edited February 21, 2015 by ann

[MDM 1,016]

Ok I've no idea then. Alamy dashboard is working fine on my Mac in Firefox and Safari.  The reason I said this was I think there was a security problem with Flash a few weeks ago and Firefox was blocking it and giving a message about an outdated plugin..

[MariaJ 308]

I just tested mine on my Mac with Firefox (previously tested on a PC) and it was working fine. 

 

Then after moving through the web pages like Manage Images etc, I got the spinning beach ball, followed by the message that the Adobe Flash plugin has crashed, and the reload the page to try again.  Which I did and now it's working again.

 

So I think something must not be right with the Flash.  My version of Firefox is 35.0.1 and Flash player is 16.0.0.305