Stan Pritchard Posted August 21 Share Posted August 21 Dear Alamy, I am concerned about lack of clearance of fees in my account. I last had a cleared fee on 14th.June 2024, which is nearly nine weeks ago. I now have a total of 54 (fifty-four) uncleared fees, amounting to $337.20. An explanation would be much appreciated. Best wishes, Stan Pritchard 1 Link to comment Share on other sites More sharing options...
0 M.Chapman Posted August 21 Share Posted August 21 (edited) 1 hour ago, Stan Pritchard said: Dear Alamy, I am concerned about lack of clearance of fees in my account. I last had a cleared fee on 14th.June 2024, which is nearly nine weeks ago. I now have a total of 54 (fifty-four) uncleared fees, amounting to $337.20. An explanation would be much appreciated. Best wishes, Stan Pritchard I've had fees clear on 1st, 8th, 10th, 17th and 19th August. So fees seems to be clearing OK on my account. Suggest contacting Alamy directly at contributors@alamy.com Mark Edited August 21 by M.Chapman 1 1 Link to comment Share on other sites More sharing options...
0 Alexander Hogg Posted August 22 Share Posted August 22 There are 2 that hasn't cleared from May and June and another 3 that hasn't cleared yet Last year it took nearly 6 months for one to clear Link to comment Share on other sites More sharing options...
0 punkmuffin Posted August 22 Share Posted August 22 I have also been having this issue and have posted the question on give us your suggestions. When I email questioning the payments they are usually paid quickly but no one ever answers my email Link to comment Share on other sites More sharing options...
0 NYCat Posted August 22 Share Posted August 22 If you are not getting the automatic response you may be using the wrong email. My computer often wants to use the email that Alamy uses to send us information so I have to check and be sure I am sending to contributors@alamy.com. Paulette 1 2 Link to comment Share on other sites More sharing options...
0 Stan Pritchard Posted August 22 Author Share Posted August 22 4 hours ago, NYCat said: If you are not getting the automatic response you may be using the wrong email. My computer often wants to use the email that Alamy uses to send us information so I have to check and be sure I am sending to contributors@alamy.com. Paulette Dear Paulette, Thanks for the reply but I have tried using contributors@alamy.com. and it does not work. Any further suggestions welcome. Link to comment Share on other sites More sharing options...
0 M.Chapman Posted August 22 Share Posted August 22 2 hours ago, Stan Pritchard said: Any further suggestions welcome. It should work - have you checked your spam trap? Mark 1 Link to comment Share on other sites More sharing options...
0 Stan Pritchard Posted August 23 Author Share Posted August 23 10 hours ago, M.Chapman said: It should work - have you checked your spam trap? Mark Thanks Mark, have tried it again and it now works. Just hoping for a sensible reply. Link to comment Share on other sites More sharing options...
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