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Has anyone else recently had an email from Contributor Relations saying they are reclaiming the entire fee for the sale of an image "incorrectly marked as exclusive" which is exclusive to Alamy and clearly complies with all the criteria required for an "exclusive" image - and hasn't actually sold anyway?

Or is it just me?

Edited by Phil Robinson
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I had what I think is the same email relating to 3 images (2 books and an album cover).  They had all sold and the extra 10% commission has been deducted (ie I had been credited with 50% rather than 40% which I should have got if they weren't classed as exclusive).  I feel that they all should have been fine at the time being ticked as 'exclusive' (the album cover is maybe a bit more marginal because it's harder to see its a 3d object).  All 3 of my images are exclusive to alamy but appear to have fallen under the 'flat art' can't be exclusive category.  I obvs could have misinterpreted something so I've emailed asking for clarification.  I haven't had a response yet.

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Hi Phil,

 

This is for images marked as “Exclusive to Alamy” as at the time of sale they did not comply with the requirements to be deemed exclusive. Under the terms of the contributor contract, Alamy has the right reclaim the percentage difference in commission paid in respect of such Content marked as Exclusive to Alamy. The amount reclaimed is the additional 10% commission paid and not the whole license fee.

 

If you have any further questions about your images involved please email the CR team contributors@alamy.com 

 

Best

Corin 

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