Phil Crean Posted July 21, 2021 Share Posted July 21, 2021 Just now from Member Services: "We’re not sure why this has happened. We’re just checking with our finance team now and will get back to you shortly." 2 3 Link to comment Share on other sites More sharing options...
Steven Gillis Posted July 21, 2021 Share Posted July 21, 2021 Thanks for the info Phil Steven 1 Link to comment Share on other sites More sharing options...
Marcin Rogozinski Posted July 21, 2021 Share Posted July 21, 2021 (edited) Current cleared balance reduced by 80$ for me. Email from Alamy : "We’re not sure why this has happened, we’ll ask our team to look into it and get back to you when we have further information" Hopefully just weird system glitch Edited July 21, 2021 by Marcin Rogozinski 1 1 Link to comment Share on other sites More sharing options...
Joe Gaul Posted July 21, 2021 Share Posted July 21, 2021 Reduction here too. Gone from $20+ cleared to zero. Checked for refunds and there does not appear to be any. Link to comment Share on other sites More sharing options...
Alamy Posted July 21, 2021 Share Posted July 21, 2021 Hi all, We're aware of a technical issue and we're working to fix it asap - apologies for the confusion. Kind regards, Alamy 2 7 1 Link to comment Share on other sites More sharing options...
aphperspective Posted July 21, 2021 Share Posted July 21, 2021 Its probhably going to be blamed on Covid, The Heat, Drought warnings, Passing herd of Buffalo in the office, Ransom ware attack. I'm down to 19 from 26 cleared yesterday, not as worrying as some folks.🙄 1 Link to comment Share on other sites More sharing options...
Joseph Clemson Posted July 21, 2021 Share Posted July 21, 2021 Perhaps while Alamy are looking for the missing cleared balances, they might at the same time look down the back of the sofa and see if any sales have dropped down there. I do seem to be a few short this month.... 1 Link to comment Share on other sites More sharing options...
Broad Norfolk Posted July 21, 2021 Share Posted July 21, 2021 Me too, but looks like it's being worked on. Cleared balance yesterday was $85 and dropped to $49 this morning. Link to comment Share on other sites More sharing options...
John Mitchell Posted July 21, 2021 Share Posted July 21, 2021 (edited) Mine went from $90 to $27. 7/24 is just around the corner as well. 😮 Edited July 21, 2021 by John Mitchell Link to comment Share on other sites More sharing options...
meanderingemu Posted July 21, 2021 Author Share Posted July 21, 2021 now i'm curious. It seems this was news to Alamy by the time we enquired. My message was half way through business day in the UK. Does that mean if it wasn't for us the major issue would have gone undetected, the same us Alamy is cutting salaries by 20% in 3 days? Link to comment Share on other sites More sharing options...
RyanU Posted July 21, 2021 Share Posted July 21, 2021 Yeah, I had the same thing. Searched for "uncleared", read this thinking it was an old thread, but appears to be an issue with a few other contributors. I imagine a particular customer didn't actually make their payments. Possibly an accounting error. Link to comment Share on other sites More sharing options...
Stokie Posted July 21, 2021 Share Posted July 21, 2021 Same here, balance went from $47 to $11. Looked back to January this year but no refunds showing. Sent email to Alamy and got "We’re just checking this with our finance team to see why your funds have dropped. We’ll get back to you once we have more information." Hopefully be back to normal tomorrow. John. Link to comment Share on other sites More sharing options...
Radim Posted July 21, 2021 Share Posted July 21, 2021 Yesterday I had a current cleared balance of $ 262 and today only $ 69 1 Link to comment Share on other sites More sharing options...
meanderingemu Posted July 21, 2021 Author Share Posted July 21, 2021 1 minute ago, Radim said: Yesterday I had a current cleared balance of $ 262 and today only $ 69 at least next time this happens the drop will be 20% less 🤔 1 Link to comment Share on other sites More sharing options...
zxzoomy Posted July 21, 2021 Share Posted July 21, 2021 Stability here. Mine hasn't shifted from $13. Link to comment Share on other sites More sharing options...
MilesbeforeIsleep Posted July 22, 2021 Share Posted July 22, 2021 (edited) $212 to $199 for me. That's quite a technical issue. Edited July 22, 2021 by MilesbeforeIsleep Link to comment Share on other sites More sharing options...
LSP Posted July 22, 2021 Share Posted July 22, 2021 Same phenomenon here - $85 cleared down to $17 Link to comment Share on other sites More sharing options...
Radim Posted July 22, 2021 Share Posted July 22, 2021 I wrote yesterday that the cleared balance was $ 262 and was reduced to $ 69, Today the value returned to $ 257. The boys seem to have solved this "technical issue" overnight. Starting a new contract with a loss of $ 200 would be another annoying fact. I would like to be surprised by something positive in the future, but that is probably just a pious wish 1 Link to comment Share on other sites More sharing options...
Joseph Clemson Posted July 22, 2021 Share Posted July 22, 2021 Yes, Radim, not you alone! Joy abounding with highly polished brass knobs on. My cleared transaction which was lost is now found and restored to its rightful place in my cleared balance. Link to comment Share on other sites More sharing options...
cbimages Posted July 22, 2021 Share Posted July 22, 2021 (edited) I was $53 cleared and went down to $30, today jumped to $46. It'd be nice if the $53 re-appeared, so I'd at least get a small payout. Edited July 22, 2021 by cbimages Link to comment Share on other sites More sharing options...
NYCat Posted July 22, 2021 Share Posted July 22, 2021 (edited) Mine hasn't gone up. Do I have to contact Alamy? I was expecting everyone to have the amount corrected. Paulette Edited July 22, 2021 by NYCat Link to comment Share on other sites More sharing options...
Joseph Clemson Posted July 22, 2021 Share Posted July 22, 2021 27 minutes ago, NYCat said: Mine hasn't gone up. Do I have to contact Alamy? I was expecting everyone to have the amount corrected. Paulette For me the balance was restored to the correct amount automatically. I'd identified the sale which had lost its cleared payment as one made on 28th May 2021 and originally cleared on 12th July. I've checked that transaction this morning and the cleared date is again showing 12th July. I'm a little surprised more people who posted in the early part of this thead haven't reported in to say if their balance has been restored to the correct amount. Also, Alamy haven't given any further update, all of which makes me wonder if the issue isn't yet fully resolved. You might want to keep an eye on this thread for further news, or you could always contact Alamy to see what is going on? Link to comment Share on other sites More sharing options...
VbFolly Posted July 22, 2021 Share Posted July 22, 2021 My balance went back up to the correct amount overnight without me sending an email. Link to comment Share on other sites More sharing options...
Sally Posted July 22, 2021 Share Posted July 22, 2021 (edited) Mine is back to what it should be, indeed slightly increased. Edit: but now Alamy measures isn’t working. Edited July 22, 2021 by Sally Link to comment Share on other sites More sharing options...
Steve F Posted July 22, 2021 Share Posted July 22, 2021 My balance is back to normal now. Link to comment Share on other sites More sharing options...
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