Cryptoprocta 784 Posted November 7, 2020 Share Posted November 7, 2020 I know about refunds, we don't like them, but hopefully it helps to keep customers happy therefore coming back and buying in future. This one I had seems a bit strange. Before I take it up with Alamy, does anyone have an explanation? Date of invoice: 11th June 2020 Use: Usage: Magazines and books ; Start: 17-June-2020 ; End: 17-June-2025 Paid: August 2020 Refunded: September 2020. If they didn't actually use the file in June, why did they pay for it in August, then get a refund? (It hasn't been repurchased) Surely they'd just have said "we're not going to use it" and got the invoice cancelled. Am I missing something? Link to post Share on other sites
Allan Bell 2,619 Posted November 8, 2020 Share Posted November 8, 2020 Does look odd. Can't give a definitive answer. Allan Link to post Share on other sites
meanderingemu 1,290 Posted November 8, 2020 Share Posted November 8, 2020 bankruptcy would be a possibility i guess. if item ended up not published, i assume creditors would be able to get it back. Link to post Share on other sites
Cryptoprocta 784 Posted November 9, 2020 Author Share Posted November 9, 2020 On 08/11/2020 at 14:35, meanderingemu said: bankruptcy would be a possibility i guess. if item ended up not published, i assume creditors would be able to get it back. Oh, I hadn't thought about bankruptcy! Thanks for the suggestion. Link to post Share on other sites
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