Alamy 572 Posted November 4, 2020 Share Posted November 4, 2020 Hi Everyone, I'll pass this on to our IT team so they can look into the issue, thanks for flagging it. All the best, Elisabeth 3 2 Link to post Share on other sites
Ed Rooney 3,598 Posted November 4, 2020 Share Posted November 4, 2020 Yes, navigating Alamy is slow these days, but what hasn't slowed down? Let's all stay cool. Sorry to hear your news, Allan. 🥵 Link to post Share on other sites
Chuck Nacke 1,015 Posted November 4, 2020 Share Posted November 4, 2020 1 hour ago, Alamy said: Hi Everyone, I'll pass this on to our IT team so they can look into the issue, thanks for flagging it. All the best, Elisabeth I've seen certain tabs on the Dashboard, once logged in, very slow to load. First I thought it was my desktop then my connection. Now it appears to be the dashboard page on Alamy.com? No big deal, uploading has been consistent and that is what matters. Chuck Link to post Share on other sites
Colblimp 2,077 Posted November 4, 2020 Share Posted November 4, 2020 Slower than usual here, but everything else 'internetty' is as fast as usual. Link to post Share on other sites
sb photos 303 Posted November 4, 2020 Share Posted November 4, 2020 5 hours ago, Stokie said: Only just noticed this thread. I started another thread saying how slow pages were loading. I had to reload some a couple of times. I've got a good fibre internet connection so no problems with other sites. John. Same here, have fast broadband. Before a very slow sales report download I often notice the arrows in the calendar used to change the month are missing. If I click where they should be the month changes. I wonder if the forever growing volume of images is now putting a strain the library system and we see signs of it creaking. Hopefully IT work is going on in the background. Link to post Share on other sites
Robert M Estall 307 Posted November 4, 2020 Share Posted November 4, 2020 (edited) My Dashboard loads quickly enough but Sales History and Alamy Measures are very slow, sometimes to the point of Time Out report. My internet connection is pretty quick. 68 Mbps download/18 Mbps upload : just tested Edited November 4, 2020 by Robert M Estall Link to post Share on other sites
Nigel Kirby 7,605 Posted November 4, 2020 Share Posted November 4, 2020 Account balance, Net revenue and sales history all very slow to open for a few weeks now. Forum no problems opens straight away. Link to post Share on other sites
Joseph Clemson 988 Posted November 4, 2020 Share Posted November 4, 2020 The customer-facing part of the system looks fine - searches respond quickly and, though I've not tried it, presumably the sales process is OK too. The problem seems to be with the contributor-facing database, either slowness in the server itself or some kind of issue with the database. I'm not having problems with any other agency or website, so if there's a problem with the broadband connection, it must be with wherever the database is being hosted. This seems to have come on quite suddenly, so I don't think it is simply growth in the size of the data which is the problem as that would have produced a gradual deterioation in performance. Any database software engineers out there who might give greater insight? 2 Link to post Share on other sites
Allan Bell 2,402 Posted November 4, 2020 Share Posted November 4, 2020 3 hours ago, Ed Rooney said: Yes, navigating Alamy is slow these days, but what hasn't slowed down? Let's all stay cool. Sorry to hear your news, Allan. 🥵 Thank you Edo. I am locked out for 10 days from uploading more images. Much better than it used to be in the "good old days" though when Betty would bake a cake with a file inside to cut our way out. Allan 1 Link to post Share on other sites
M.Chapman 1,504 Posted November 4, 2020 Share Posted November 4, 2020 4 minutes ago, Allan Bell said: Much better than it used to be in the "good old days" though when Betty would bake a cake with a file inside to cut our way out. I thought you liked Betty's cakes, or was it Apple Pie? Mark Link to post Share on other sites
Betty LaRue 3,076 Posted November 5, 2020 Share Posted November 5, 2020 I’m getting rather sick of it. It’s gone on way to long. Every so often it sticks until I get a Gateway page. I’ve always thought I was patient, and I usually am, but my patience has worn very thin. I’m hesitating to even upload. Link to post Share on other sites
Betty LaRue 3,076 Posted November 5, 2020 Share Posted November 5, 2020 Just polished off the last piece of nut cake. If I’d known, Allan, I most surely would have baked a file in and sent it on. And Mark is right, I did bake a lot of apple pies. I gave coconut cream pie to my neighbors recently. 1 Link to post Share on other sites
David Pimborough 204 Posted November 5, 2020 Share Posted November 5, 2020 The IT dept haven't solved the problem yet everything is still slow Link to post Share on other sites
Alex Ramsay 578 Posted November 5, 2020 Share Posted November 5, 2020 16 hours ago, Nigel Kirby said: Account balance, Net revenue and sales history all very slow to open for a few weeks now. Forum no problems opens straight away. Same here, for about three weeks now Link to post Share on other sites
gvallee 3,231 Posted November 5, 2020 Share Posted November 5, 2020 16 hours ago, Nigel Kirby said: Account balance, Net revenue and sales history all very slow to open for a few weeks now. Forum no problems opens straight away. Ditto here. Download Sales report is excruciating. I'd like to fool myself thinking it's struggling with the number of sales but.... sometimes I just give up. 2 Link to post Share on other sites
Allan Bell 2,402 Posted November 5, 2020 Share Posted November 5, 2020 DITTO! Allan Link to post Share on other sites
Allan Bell 2,402 Posted November 5, 2020 Share Posted November 5, 2020 DITTO! As I have already said in another thread on this subject. Allan Link to post Share on other sites
geogphotos 2,759 Posted November 5, 2020 Share Posted November 5, 2020 Come on Alamy -- please get this sorted and communicate with us. It is SO frustrating. Link to post Share on other sites
zxzoomy 53 Posted November 5, 2020 Share Posted November 5, 2020 Yes, into minutes to load sales history. Link to post Share on other sites
Bill Kuta 168 Posted November 5, 2020 Share Posted November 5, 2020 (edited) I haven't been keeping track of which parts are slowest, but today some parts (such as Measures) seem a lot better. Some parts (especially account balances) are still very slow. I have the impression that the more a function touches my financial data, the slower it is. Or maybe it's random. Edited November 5, 2020 by Bill Kuta Link to post Share on other sites
digi2ap 72 Posted November 5, 2020 Share Posted November 5, 2020 On 04/11/2020 at 10:48, Doc said: Agreed John, and have found it so for some time. Particularly loading up image sales data, the recent sales page and measures data. No particular problem with the forum Kumar Same for me too. Anthony Link to post Share on other sites
Allan Bell 2,402 Posted November 5, 2020 Share Posted November 5, 2020 22 hours ago, M.Chapman said: I thought you liked Betty's cakes, or was it Apple Pie? Mark I liked anything that Betty cooked even without a file/rasp inside. We did have some good fun in the old clink which helped with keeping our sanity. Allan 1 1 Link to post Share on other sites
Betty LaRue 3,076 Posted November 5, 2020 Share Posted November 5, 2020 (edited) 1 hour ago, Allan Bell said: I liked anything that Betty cooked even without a file/rasp inside. We did have some good fun in the old clink which helped with keeping our sanity. Allan Yes we did. Everyone brought their specialties, or just an appetite. I made a small upload yesterday evening, and they zipped through. Thank you, Alamy. Trying to see new sales is still working like a snail. Edited November 5, 2020 by Betty LaRue Link to post Share on other sites
Alamy 572 Posted November 6, 2020 Share Posted November 6, 2020 20 hours ago, geogphotos said: Come on Alamy -- please get this sorted and communicate with us. It is SO frustrating. Hi everyone, This issue has been escalated as no technical errors were discovered by our IT team. Our application support team are now working on a solution to speed up this areas of the site. Thanks, Elisabeth 1 Link to post Share on other sites
Paul Heinrich 55 Posted November 6, 2020 Share Posted November 6, 2020 Uploading of images has been impossible since yesterday evening. Tried again this morning via two different browsers and still not working. Link to post Share on other sites
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