Roger54 0 Posted June 22, 2020 Share Posted June 22, 2020 I uploaded my images in mid April and since then I have done few more uploads but none (65) images have been through QC. This seems to be very long delay in QC approval process compared to other stock photo sites. Not sure if they are under staffed or have. Is a different criteria but over 2 month lag is way off industry standards. Is anyone else facing similar situation or is it just me? Any insight will be helpful in deciding if it is worth waiting or move my photos elsewhere. Link to post Share on other sites
Mr Standfast 664 Posted June 22, 2020 Share Posted June 22, 2020 (edited) That sounds frustrating, sorry to hear that. A lot of the forum contributors are running through QC quickly, but these chaps have 5* ratings. I thought this sticky had gone but it is still there.. Administrators 342 942 posts Images: Joined Alamy:08 Jun 2017 Report post Posted April 30 Due to currently working with a reduced team, QC times will be longer than usual for some users. For users who are new and sending their first test submission, the turnaround time is currently 3-4 weeks however we hope this will be much shorter within a month or so. Thanks for your patience. Alamy I would suggest an email to member services explaining your situation, but they may not yet be replying within 24 hours as they used to. Stay safe! Edited June 22, 2020 by Mr Standfast corrected errors.....some days... Link to post Share on other sites
ernest 25 Posted June 22, 2020 Share Posted June 22, 2020 Same problem. Waiting till march ( I have 5 stars and no problem before). I have written to the contributor relations team and J. Alsworth. No answer ! Link to post Share on other sites
Tony ALS 90 Posted June 22, 2020 Share Posted June 22, 2020 Mine have been taking a week each time so definitely something to chase as I only have two stars😳 Link to post Share on other sites
spacecadet 3,930 Posted June 22, 2020 Share Posted June 22, 2020 6 hours ago, Roger54 said: way off industry standards So is a global pandemic. The fact that there is a delay has been explained to you. 15 minutes ago, ernest said: I have 5 stars and no problem before). 5-star holders are subject to random QC checks. Link to post Share on other sites
Tony ALS 90 Posted June 22, 2020 Share Posted June 22, 2020 9 minutes ago, spacecadet said: So is a global pandemic. The fact that there is a delay has been explained to you. But seems to be a bit erratic at the moment. Link to post Share on other sites
ernest 25 Posted June 22, 2020 Share Posted June 22, 2020 In the other stock libraries, the QC approval time is as fast as usual ( These libraries are located in countries that have been severely hit by the Covid 19) Link to post Share on other sites
spacecadet 3,930 Posted June 22, 2020 Share Posted June 22, 2020 (edited) deleted Edited June 22, 2020 by spacecadet Link to post Share on other sites
Roger54 0 Posted June 22, 2020 Author Share Posted June 22, 2020 Good news!! Finally Alamy listened to my request and my picture just cleared the QC. Thank you Link to post Share on other sites
ReeRay 353 Posted June 22, 2020 Share Posted June 22, 2020 Sorry to barge in here but anybody uploading to the alter ego ST****MO and, if so, what QC times are over there. Link to post Share on other sites
Phil Crean 543 Posted June 22, 2020 Share Posted June 22, 2020 4 minutes ago, ReeRay said: Sorry to barge in here but anybody uploading to the alter ego ST****MO and, if so, what QC times are over there. Last lot I did, last week, took 2 days. Think it's unrelated to QC stars here as I've got 5*. Phil Link to post Share on other sites
ReeRay 353 Posted June 22, 2020 Share Posted June 22, 2020 4 minutes ago, Phil Crean said: Last lot I did, last week, took 2 days. Think it's unrelated to QC stars here as I've got 5*. Phil Thanks Phil - I'm on 5* here also. I uploaded a few to "them: today, the first for months, and was just curious of the Covid possible delays. Appreciate the response Ray Link to post Share on other sites
spacecadet 3,930 Posted June 22, 2020 Share Posted June 22, 2020 6 minutes ago, Phil Crean said: Last lot I did, last week, took 2 days. Think it's unrelated to QC stars here as I've got 5*. Phil Interesting, I'm still going straight through, maybe you were pulled for a check. I've known "instant" to be a few hours though. Link to post Share on other sites
Phil Crean 543 Posted June 22, 2020 Share Posted June 22, 2020 1 minute ago, spacecadet said: Interesting, I'm still going straight through, maybe you were pulled for a check. I've known "instant" to be a few hours though. 2 days was on S****IMO!!! Normally instant on here... Checks on average every 8 - 10 uploads go through in less than 24hrs. Phil Link to post Share on other sites
NYCat 2,572 Posted June 22, 2020 Share Posted June 22, 2020 I uploaded 3 three weeks ago and one passed quickly. The other two no action. I don't seem to make sales there anyway. I think I need to apply myself to learning to be creative in that style. Paulette Link to post Share on other sites
IDGP 0 Posted June 25, 2020 Share Posted June 25, 2020 Two months does sound excessive, although I have now been waiting 4 weeks. Link to post Share on other sites
Cal 196 Posted June 25, 2020 Share Posted June 25, 2020 On 22/06/2020 at 14:48, Phil Crean said: Last lot I did, last week, took 2 days. Think it's unrelated to QC stars here as I've got 5*. Phil It is unrelated to your Alamy QC rank, I asked them. I'm a mere mortal 3 star and thankfully haven't had to wait more than 48 hours in most cases for approval. It's usually around 24. If I don't have the email within 2 days I normally check anyway as the email seems to come as and when it likes. I genuinely feel for those who are waiting weeks/months to pass QC. 1 Link to post Share on other sites
Roger54 0 Posted June 25, 2020 Author Share Posted June 25, 2020 I have uploaded another batch of 20+ pictures and it’s now over 2 days. Still waiting for approvals. I hope we had some predictable time line window for approval. Based on posts above it does not seems to have to do anything with star rating so wonder what is the criteria for some getting approvals instantly and other have to wait for days/ weeks or months ? Link to post Share on other sites
ChrisC 124 Posted July 7, 2020 Share Posted July 7, 2020 On 25/06/2020 at 13:47, Roger54 said: I have uploaded another batch of 20+ pictures and it’s now over 2 days. Still waiting for approvals. I hope we had some predictable time line window for approval. Based on posts above it does not seems to have to do anything with star rating so wonder what is the criteria for some getting approvals instantly and other have to wait for days/ weeks or months ? I've only had 6 small uploads this year and uploaded last night around 9-10pm, and they, as has happened every other time this year, they cleared at the end of the next working day, ie today;long with the Alamy congratulation, you've passed e-mail, I only have 3 stars for QC rank, so it doesn't look like it QC rank related? Chris Link to post Share on other sites
Steve F 836 Posted July 8, 2020 Share Posted July 8, 2020 On 25/06/2020 at 13:47, Roger54 said: I have uploaded another batch of 20+ pictures and it’s now over 2 days. Still waiting for approvals. I hope we had some predictable time line window for approval. Based on posts above it does not seems to have to do anything with star rating so wonder what is the criteria for some getting approvals instantly and other have to wait for days/ weeks or months ? Hi Roger, sorry it's taking so long. I don't think you've mentioned your QC rank. Have you had any recent failures? I'm 3* and it's nearly always next working day for me. I have read from some contributors that they think QC might go faster if you regularly upload. Steve Link to post Share on other sites
Gareth Sewell 14 Posted July 8, 2020 Share Posted July 8, 2020 14 hours ago, Steve F said: Hi Roger, sorry it's taking so long. I don't think you've mentioned your QC rank. Have you had any recent failures? I'm 3* and it's nearly always next working day for me. I have read from some contributors that they think QC might go faster if you regularly upload. Steve Same for me, 3* also, had some approved next day one week ago. Fingers crossed for you. Link to post Share on other sites
Gareth Sewell 14 Posted July 10, 2020 Share Posted July 10, 2020 I emailed Alamy today about something separate and got their automated response, seems like they are still out for COVID-19. Here are some snippets from the mail Temporarily, we’re unlikely to be able to answer your email due to a reduction in team size whilst we respond to the global Covid-19 pandemic. Quality Control wait times will be much longer than normal. Please bear with us and we will review your submission as soon as we can. Wait time for initial submissions will take around 3 to 4 weeks. Link to post Share on other sites
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