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MT lens

First time upload not working???

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My first go here on alamy, and I have my photos all ready, am trying my first upload for technical approval, and all I get in a spinning blue disc, never any sign of upload actually happening...  Am I doing something wrong??

 

I have tried multiple times, on two different computers, two different browsers (chrome and edge), two different, perfectly fast internet connections, and my photos are definitely JPEGs of the 4-6MB size, yet nothing happens. Just a spinning blue disc  ...  

Any help much appreciated!

 

 

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Presumably you are trying to upload 3 images, no more/no less as required for the initial upload?  :)

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Yes, first time it doesn't allow any more than three. I have tried multiple times with three attachments at once, didn't proceed beyond the spinning blue disc. So then I tried with just a single file upload, still the same result, ie no sign of uploading actually happening ...

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What exact method are you using? I use the drag and drop method by choosing the jpegs from a folder on my desktop and dragging them in.

 

Paulette

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Yes, I have used both methods available, dragging and dropping and browsing for files. I appreciate this must make me sound like I have never used a computer before, but I am pretty tech savvy! What should happen next? Like I say nothing but a spinning blue wheel, no sign of any timescale, upload error message or anything. Does any one have an idea how I should contact Alamy, perhaps there is a problem with my profile (seems to display fine from my end though?) 

thanks all for your help!

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17 minutes ago, MT lens said:

Does any one have an idea how I should contact Alamy

They give the email in your dashboard - contributors@alamy.com. It's a strange one that's for sure.

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I remember at one point a member was having trouble uploading and it turned out he had something "illegal" in his file names. I don't know if he was getting a spinning ball.

 

Paulette

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Do you get a message along with the spinning blue ball that says something like 'processing'? I had something like this a little while ago where I uploaded images but they seemed to stay stuck in processing mode. I thought they were not uploaded. Can't quite remember if I had to log out and back into Alamy Image Manager first, but I remember I clicked on the left in the column where submissions are listed, on the submission I'd just done, and then they appeared as now sitting in Quality Control awaiting review. So I'm just wondering if it is a glitch where it looks like they haven't uploaded, but they actually have? 

 

Anyway, hopefully Alamy can resolve it for you soon.

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On 15/01/2020 at 11:03, MT lens said:

My first go here on alamy, and I have my photos all ready, am trying my first upload for technical approval, and all I get in a spinning blue disc, never any sign of upload actually happening...  Am I doing something wrong??

 

I have tried multiple times, on two different computers, two different browsers (chrome and edge), two different, perfectly fast internet connections, and my photos are definitely JPEGs of the 4-6MB size, yet nothing happens. Just a spinning blue disc  ...  

Any help much appreciated!

 

 

 

Are you using a VPN? I had some trouble with NORD VPN that seemed to stop part's of Alamy's site from working. I've no idea why it was, maybe Alamy blocks some servers or locations or protocols? If I turned the VPN off, everything worked straightaway. It was weird, I could see my dashboard with the VPN on, but when I went to try and download a sales report, I just got a spinning blue disk. Click the VPN off, and the sales report loaded fine.

 

Another option might be to try FTP upload, Filezilla is recommended.

 

Although you say you have a fast internet connection, is it reasonably fast when uploading too?

 

Mark

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