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Processing Errors - what are they and what should I do about them?


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I have just had a batch pass QC - but 2 of them are marked as failed due to "processing errors".

Does anyone know what this means?  There are no major differences in settings between them and the 40+ that have been passed.

Also, what am I supposed to do about them - re-upload?  Delete?  Wait?

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  • 1 year later...
On 11/06/2019 at 10:41, Starsphinx said:

I have just had a batch pass QC - but 2 of them are marked as failed due to "processing errors".

Does anyone know what this means?  There are no major differences in settings between them and the 40+ that have been passed.

Also, what am I supposed to do about them - re-upload?  Delete?  Wait?

Hi - I would be keen to know the actual cause of this. I I have just had exactly the same issue.  I am sure it a newbie error but nonetheless I would be keen to hear your experience. 

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3 hours ago, dondekeuan said:

Hi - I would be keen to know the actual cause of this. I I have just had exactly the same issue.  I am sure it a newbie error but nonetheless I would be keen to hear your experience. 

 

As John says, glitch in the uploading process. Try uploading again.

 

Mark

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3 hours ago, dondekeuan said:

Hi - I would be keen to know the actual cause of this. I I have just had exactly the same issue.  I am sure it a newbie error but nonetheless I would be keen to hear your experience. 

You've resurrected a very old post.

Processing errors are ad Alamy's end. Just reupload.

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Not all processing errors are at Alamy's side.

The most common fault is saving jpegs the wrong way. However sometimes wrong jpegs do slip through though.

 

Make sure you save your JPEGs as JPG Baseline or JPG Standard.

NOT Baseline optimized or Progressive.

And remember to include the metadata, which is mandatory on the batch you send as your application.

 

wim

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4 minutes ago, wiskerke said:

Not all processing errors are at Alamy's side.

The most common fault is saving jpegs the wrong way. However sometimes wrong jpegs do slip through though.

 

Make sure you save your JPEGs as JPG Baseline or JPG Standard.

NOT Baseline optimized or Progressive.

And remember to include the metadata, which is mandatory on the batch you send as your application.

 

wim

Thank you :)

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