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Phil Robinson

Personal and presentation refunds.

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Please make 'personal use' and 'presentation and newsletters' sales UNREFUNDABLE.

There is absolutely no way of knowing whether an image has been used after it has been downloaded (and refunded).

Obviously it would have to be made very clear to customers before they pay that the sale could not be refunded, and that if they buy a pic of a Ferrari, they are buying the licence to use the image and not a £200,000 sportscar, which seems to be excuse given for most refunds.

And if a company spend $10 on an image for a Powerpoint, it is not unreasonable to expect them to write off the $10 if the presentation disappointingly never comes to fruition.

 

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I fear Alamy does not really care about these possibilities for misuse.
"Personal use" is open for heavy misuse anyway. I even proved Alamy that an image bought for "personal use" was actually used commercially. Nothing happened. 😞 I have tons of personal use sales of images, nobody will actually buy for personal use. - Alamy doesn't care.
Unfortunately it is not possible to disable personal use sales without loosing distributor sales.

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On 15/05/2019 at 19:52, Phil Robinson said:

Please make 'personal use' and 'presentation and newsletters' sales UNREFUNDABLE.

 

 

I'm not sure but such a policy might fall foul of the consumer rights act in the UK- it's not usually possible to refuse a refund of an item bought at a distance.

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How about scrapping it altogether and sell images based on image size/resolution like other agencies do.

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On 14/06/2019 at 10:14, spacecadet said:

I'm not sure but such a policy might fall foul of the consumer rights act in the UK- it's not usually possible to refuse a refund of an item bought at a distance.

You may have a point there.

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Alamy could make their policy CRA compliant, and probably have, but they choose to have a more generous one. Perhaps they consider it better not to have disgruntled customers dissing them all over the internet.

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