Alamy 572 Posted February 15, 2019 Share Posted February 15, 2019 Hi everyone As many of you have noticed, we are currently experiencing some issues with the forum. We've investigated this with our platform providers and some work is currently being done to fix the platform. We're expecting to finish the work next week, but some inaccuracies are likely to occur until then. Many thanks Alamy 1 1 Link to post Share on other sites
Starsphinx 437 Posted February 15, 2019 Share Posted February 15, 2019 Thank you for the update. Link to post Share on other sites
Allan Bell 2,402 Posted February 16, 2019 Share Posted February 16, 2019 Thanks Alamy. Allan Link to post Share on other sites
Doc 2,026 Posted February 16, 2019 Share Posted February 16, 2019 Thanks Alamy - does that apply to Measures also? Kumar 1 1 Link to post Share on other sites
Alamy 572 Posted February 18, 2019 Author Share Posted February 18, 2019 On 2/16/2019 at 11:21, Doc said: Thanks Alamy - does that apply to Measures also? Kumar Hi Kumar Yes, Measures are being worked on too. We're just waiting for our IT team to confirm what the time frame is. Thanks Alamy 1 2 Link to post Share on other sites
Davey Towers 332 Posted February 18, 2019 Share Posted February 18, 2019 Thanks Alamy, good news Davey Link to post Share on other sites
Alex Ramsay 578 Posted February 19, 2019 Share Posted February 19, 2019 When did the 'recent profile visitors' section stop working? Just noticed mine seems to have been inactive since last April. Has it been discontinued, or is it to do with the general forum/measures issues? Alex Link to post Share on other sites
Alamy 572 Posted February 19, 2019 Author Share Posted February 19, 2019 Hi Alex, Do you mean the online users function here at the forum? That has been a known issue for a while, and will hopefully be fixed as part of the undergoing work that is currently being carried out. Just to clarify, the issues with measures and the forum are not connected. Our forum is provided by a third party and separate to the Alamy platform. Just unlucky timing that both platforms needed updates at the same time! Thanks Alamy Link to post Share on other sites
Allan Bell 2,402 Posted February 20, 2019 Share Posted February 20, 2019 22 hours ago, Alamy said: Hi Alex, Do you mean the online users function here at the forum? That has been a known issue for a while, and will hopefully be fixed as part of the undergoing work that is currently being carried out. Just to clarify, the issues with measures and the forum are not connected. Our forum is provided by a third party and separate to the Alamy platform. Just unlucky timing that both platforms needed updates at the same time! Thanks Alamy And here was I thinking it had been discontinued due to new privacy policies. Allan Link to post Share on other sites
Sally 1,630 Posted February 21, 2019 Share Posted February 21, 2019 On 18/02/2019 at 09:13, Alamy said: Hi Kumar Yes, Measures are being worked on too. We're just waiting for our IT team to confirm what the time frame is. Thanks Alamy Given it is now more than two weeks since this significant problem with Measures started, and now some days since you last posted about this, is it possible for you to tell us something about what the issue is and an estimate of when we may expect it to be fixed please? 2 Link to post Share on other sites
Anton 2 Posted February 21, 2019 Share Posted February 21, 2019 1 hour ago, Sally said: Given it is now more than two weeks since this significant problem with Measures started, and now some days since you last posted about this, is it possible for you to tell us something about what the issue is and an estimate of when we may expect it to be fixed please? It will also help to stop the email waterfall that alamy content team was announcing on twitter Link to post Share on other sites
MarkK 72 Posted February 22, 2019 Share Posted February 22, 2019 (edited) Deleted Edited February 22, 2019 by MarkK Deleted 1 Link to post Share on other sites
Betty LaRue 3,075 Posted February 22, 2019 Share Posted February 22, 2019 My understanding is that it would be fixed this week. Or was that the forum bug? Whatever, neither is fixed. That leaves tomorrow. 2 Link to post Share on other sites
Alamy 572 Posted February 22, 2019 Author Share Posted February 22, 2019 14 hours ago, Sally said: Given it is now more than two weeks since this significant problem with Measures started, and now some days since you last posted about this, is it possible for you to tell us something about what the issue is and an estimate of when we may expect it to be fixed please? Hi Sally A fix was released for measures this morning and the tool should now be working as normal. The forum is still being worked on, but it is our priority to get this fixed too so please bear with us. Thanks Alamy Link to post Share on other sites
Alamy 572 Posted February 22, 2019 Author Share Posted February 22, 2019 Forum update: Hello everyone, Some work was required for the platform to function with the latest update. This work is nearly ready and we're planning on running the update in the early hours of next week. The update should not take more than 30 minutes, but you may not be able to sign in during this time. Once it's done, you'll also notice a few changes: 1. Your image count will disappear, but the link to your collection will still be there. We tried keeping this feature, but we're afraid this is down to the forum providers and changes they've made to the platform. 2. There might be a few changes to the general design of the forum, but we're aiming to keep things as similar as possible. 3. You can expect to see new categories added after the update has been completed. This is a good opportunity to improve the platform in general and we hope that by adding more specific categories it will be easier for you all to navigate the forum. Thanks, Alamy 1 Link to post Share on other sites
shearwater 1,392 Posted February 22, 2019 Share Posted February 22, 2019 Its is a real shame that the image count disappears. It gives very good info about colleagues experience in Alamy. I believe it can't be so difficult for the forum provider to implement that custom software development, as clearly they did in the past. Thank you for the info update! 2 Link to post Share on other sites
Sally 1,630 Posted February 22, 2019 Share Posted February 22, 2019 11 hours ago, Alamy said: Hi Sally A fix was released for measures this morning and the tool should now be working as normal. The forum is still being worked on, but it is our priority to get this fixed too so please bear with us. Thanks Alamy Great, thanks! Link to post Share on other sites
Starsphinx 437 Posted February 27, 2019 Share Posted February 27, 2019 On 2/22/2019 at 11:00, Alamy said: Forum update: Hello everyone, Some work was required for the platform to function with the latest update. This work is nearly ready and we're planning on running the update in the early hours of next week. The update should not take more than 30 minutes, but you may not be able to sign in during this time. Once it's done, you'll also notice a few changes: 1. Your image count will disappear, but the link to your collection will still be there. We tried keeping this feature, but we're afraid this is down to the forum providers and changes they've made to the platform. 2. There might be a few changes to the general design of the forum, but we're aiming to keep things as similar as possible. 3. You can expect to see new categories added after the update has been completed. This is a good opportunity to improve the platform in general and we hope that by adding more specific categories it will be easier for you all to navigate the forum. Thanks, Alamy OK I have to call Wednesday evening as well past the "early hours of next week" and I for one am not seeing any of these changes - so can we presume it has not yet been done, and any chance of information on when it will be done? 1 Link to post Share on other sites
Colblimp 2,076 Posted February 27, 2019 Share Posted February 27, 2019 2 hours ago, Starsphinx said: OK I have to call Wednesday evening as well past the "early hours of next week" and I for one am not seeing any of these changes - so can we presume it has not yet been done, and any chance of information on when it will be done? It's classic Alamy. I was told I'd receive payment at the end of January for 2 sales reported on 28th March 2018. Have I received payment? I think you know the answer... Link to post Share on other sites
KODAKovic 73 Posted February 28, 2019 Share Posted February 28, 2019 On 2/22/2019 at 12:00, Alamy said: 1. Your image count will disappear, but the link to your collection will still be there. We tried keeping this feature, but we're afraid this is down to the forum providers and changes they've made to the platform. 2. There might be a few changes to the general design of the forum, but we're aiming to keep things as similar as possible. 3. You can expect to see new categories added after the update has been completed. This is a good opportunity to improve the platform in general and we hope that by adding more specific categories it will be easier for you all to navigate the forum. Thanks, Alamy Which are the benefits of this new upgrade? Removing image count? OMG 1 Link to post Share on other sites
Martin P Wilson 1,140 Posted March 1, 2019 Share Posted March 1, 2019 Forum is still all over the place. A thread I posted on has lost several hours of posts. Link to post Share on other sites
Starsphinx 437 Posted March 1, 2019 Share Posted March 1, 2019 1 hour ago, Martin P Wilson said: Forum is still all over the place. A thread I posted on has lost several hours of posts. I am trying to find out if there is a thread for voting on Februaries entries - there is a post saying entries closed pleased vote but I cannot see a vote thread - and the post about entries being closed did not appear until I posted asking about it!?!?!?*** Link to post Share on other sites
wiskerke 3,285 Posted March 2, 2019 Share Posted March 2, 2019 6 hours ago, Starsphinx said: I am trying to find out if there is a thread for voting on Februaries entries - there is a post saying entries closed pleased vote but I cannot see a vote thread - and the post about entries being closed did not appear until I posted asking about it!?!?!?*** Yes, I found the same. Try this: https://discussion.alamy.com/topic/11186-time-to-vote-on-what-is-love-challenge-feb-2019/ wim Link to post Share on other sites
Starsphinx 437 Posted March 2, 2019 Share Posted March 2, 2019 Got it now thanks - this is a blooming pain in the rear at the moment. Link to post Share on other sites
Alamy 572 Posted March 5, 2019 Author Share Posted March 5, 2019 Hi everyone All work has been completed and the forum has finally updated. The image count is still showing, but will unfortunately not update from now on. We will replace it with a link called "my portfolio". Otherwise the platform should be working as normal, but please let us know if you spot anything strange. All the best Alamy Link to post Share on other sites
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