Barking Posted October 4, 2018 Share Posted October 4, 2018 I have sales that remain uncleared since c June 2018...do some customers have credit lines? I would have expected Alamy to demand payment upfront, especially when these are relatively small amounts? Link to comment Share on other sites More sharing options...
Sally Posted October 4, 2018 Share Posted October 4, 2018 Welcome to the waiting club. It can be many months before a sale clears. Link to comment Share on other sites More sharing options...
Joseph Clemson Posted October 4, 2018 Share Posted October 4, 2018 Alamy is a traditional photo agency and many clients will be buying on account, hence the delay before payments clear. Small amounts does not necessarily equate to small customer. Where the small amounts are newspaper sales it can take quite a while for the payment to roll in (several months sometimes) and you will often see batches of payments clear towards the end of the month. However, even when a sale is made through the website and payment is made by the customer up-front, Alamy still operates a 45 day clearance period. Link to comment Share on other sites More sharing options...
ManWay Posted October 4, 2018 Share Posted October 4, 2018 23 minutes ago, Barking said: I have sales that remain uncleared since c June 2018...do some customers have credit lines? I would have expected Alamy to demand payment upfront, especially when these are relatively small amounts? I have sales still 'uncleared' from APRIL 2018! I have been on to Alamy about this several times. All they say is that their 'credit control team' are working on it! Completely unacceptable IMO. Especially as these sales are UK press not via distributor. Link to comment Share on other sites More sharing options...
Barking Posted October 4, 2018 Author Share Posted October 4, 2018 Thanks for the replies...its as I thought.... Link to comment Share on other sites More sharing options...
Vincent Lowe Posted October 4, 2018 Share Posted October 4, 2018 I've just received payment today for a sale made in January. I don't fret about it, after all Alamy are losing money as well so I just let them get on with it while I carry on taking photos. Link to comment Share on other sites More sharing options...
ManWay Posted October 4, 2018 Share Posted October 4, 2018 21 minutes ago, Vincent Lowe said: I've just received payment today for a sale made in January. I don't fret about it, after all Alamy are losing money as well so I just let them get on with it while I carry on taking photos. I don't 'fret' about it either - that doesn't mean to say that it's acceptable. I'm not really in a position to give Rupert Murdoch and other multi-millionaire publishers an interest-free loan at the moment! Link to comment Share on other sites More sharing options...
Colblimp Posted October 4, 2018 Share Posted October 4, 2018 21 minutes ago, ManWay said: I don't 'fret' about it either - that doesn't mean to say that it's acceptable. I'm not really in a position to give Rupert Murdoch and other multi-millionaire publishers an interest-free loan at the moment! I'm still waiting for payment for 2 sales for $$$ each made in Feb!!! Whenever I contact Alamy about it I always get 'we're working on it'. Absolutely unacceptable! Being self-employed, I need that money now, not months down the line!!! Link to comment Share on other sites More sharing options...
Sally Posted October 6, 2018 Share Posted October 6, 2018 Having recently posted here about waiting, my cleared balance jumped from $-6 to $384 overnight! Looks like The Times and The Sun have settled up. Link to comment Share on other sites More sharing options...
ManWay Posted October 6, 2018 Share Posted October 6, 2018 43 minutes ago, Sally said: Having recently posted here about waiting, my cleared balance jumped from $-6 to $384 overnight! Looks like The Times and The Sun have settled up. Yes same here Sally. Good news at last. Link to comment Share on other sites More sharing options...
Barking Posted October 6, 2018 Author Share Posted October 6, 2018 45 minutes ago, Sally said: Having recently posted here about waiting, my cleared balance jumped from $-6 to $384 overnight! Looks like The Times and The Sun have settled up. Yes, me too...though I doubt it will even pay for a cup of coffee...perhaps someone from Alamy reads these threads after all!!! Link to comment Share on other sites More sharing options...
digi2ap Posted October 19, 2018 Share Posted October 19, 2018 I was searching for a thread on this topic as I have an image that sold six months ago but remains uncleared. Maybe time to ask Alamy for an update? Link to comment Share on other sites More sharing options...
Bhandol Posted November 24, 2018 Share Posted November 24, 2018 I have sales from as far back as Feb 2017 that still haven't cleared, asked alamy a month ago and got the usual "working on it" reply. I hope they clear before Christmas ....maybe I should write to Santa? Link to comment Share on other sites More sharing options...
George Martinus Posted January 4, 2019 Share Posted January 4, 2019 So I need to head up this thread again. It looks like (no, it's absolutely) a major problem for every photographers here. We, the loyal contributors put believe in Alamy to take care our photos sale. I personally do like Alamy more than those famous microstocks out there. So I don't have any big doubts to put 95% of my photos in here. We do very happy when there is/are sale(s) popped out on our dashboard. About the sale, it's still not like you all. Mine still very few but I'm happy because it's so worth the long hours keywording and uploading. In 2018, I got more sales than years ago. Of course I saw bright prospect if I stay with Alamy for long term investment. But the prob is... the wait for clear balance like forever. I do remember some times ago when I found one of my sold image was already shown in a web article. The balance was still unclear, so I tried to contact the writer just to make sure he/she made transaction with Alamy. You know what... maybe there's insider reported what I did, then Alamy emailed me about my contract breach. Well... okay.. I admitted that was my fault and would never do that again in the future. But I did it because my money is still in void without any details. And I found out they said it takes 3 months to clear the balance. Okay, I will wait.. That's yesterday story. Now, it happened again, and it already passed 3 months! I read about your same conditions. Some of you still unclear for more than 5 months, even year. How come this can be? It doesn't mean it's acceptable at all. As a big company, I believe Alamy is fair and will professionally handle this kind of recurring problems in no time soon. Sorry, English is not my main language. Thanks Link to comment Share on other sites More sharing options...
Colblimp Posted January 4, 2019 Share Posted January 4, 2019 On 10/4/2018 at 12:24, Colblimp said: I'm still waiting for payment for 2 sales for $$$ each made in Feb!!! Whenever I contact Alamy about it I always get 'we're working on it'. Absolutely unacceptable! Being self-employed, I need that money now, not months down the line!!! Still waiting... Link to comment Share on other sites More sharing options...
Starsphinx Posted January 4, 2019 Share Posted January 4, 2019 1 hour ago, Colblimp said: Still waiting... I am not sure if https://www.legislation.gov.uk/ukpga/1998/20/contents is relevant here - I have not read the whole it is winter and I have better things to do with what little energy I have. I know there are also movements to change a voluntary late payment agreement into law with various small business and self-employed groups campaigning about it. Link to comment Share on other sites More sharing options...
aphperspective Posted January 5, 2019 Share Posted January 5, 2019 Random thought. Alamy licence (rent) your product for which they agree to pay you a percentage of the licence. If after a reasonable time (6 months being very generous) would your percentage be a debt owed to you by Alamy regardless of them being fully paid or not. Outcome in a small claims court might interesting. Link to comment Share on other sites More sharing options...
SLPhotography Posted March 15, 2019 Share Posted March 15, 2019 I'm also starting to be slightly frustrated... Got over 300$ sales in total, and reached only once the 50$ balance. After 9 sales in the last 4 months, still waiting... Link to comment Share on other sites More sharing options...
spacecadet Posted March 15, 2019 Share Posted March 15, 2019 On 04/01/2019 at 13:14, Starsphinx said: I am not sure if https://www.legislation.gov.uk/ukpga/1998/20/contents is relevant here - Not to Col- he's in Eire. Link to comment Share on other sites More sharing options...
spacecadet Posted March 15, 2019 Share Posted March 15, 2019 On 05/01/2019 at 19:47, aphperspective said: Random thought. Alamy licence (rent) your product for which they agree to pay you a percentage of the licence. If after a reasonable time (6 months being very generous) would your percentage be a debt owed to you by Alamy regardless of them being fully paid or not. Outcome in a small claims court might interesting. No. Alamy is the agent. If it isn't paid, it doesn't owe you. Link to comment Share on other sites More sharing options...
aphperspective Posted March 20, 2019 Share Posted March 20, 2019 I had a credit on my account from Alamy today "adjustment in your favour" $0.01. Very decent of them.😃 Link to comment Share on other sites More sharing options...
AlanW Posted March 20, 2019 Share Posted March 20, 2019 2 hours ago, aphperspective said: I had a credit on my account from Alamy today "adjustment in your favour" $0.01. Very decent of them.😃 Got one of those as well! Just checked for uncleared sales, I've got a distributor sale in Brazil from November 2017, small amount, not holding my breath! 🙄 Link to comment Share on other sites More sharing options...
andremichel Posted March 21, 2019 Share Posted March 21, 2019 I have an unusually high number of sales waiting to clear. Link to comment Share on other sites More sharing options...
Janis D Posted March 21, 2019 Share Posted March 21, 2019 Ditto on the $0.01 here. Does anyone know what it's from? Link to comment Share on other sites More sharing options...
spacecadet Posted March 21, 2019 Share Posted March 21, 2019 6 minutes ago, Janis D said: Ditto on the $0.01 here. Does anyone know what it's from? You've had an odd number of cents commission split in Alamy's favour. This is the refund. Link to comment Share on other sites More sharing options...
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