Cleared balance decreasing

[ZBird 0]

Hi there,

 

I just got a message that I have sold my 4th images, which is great. But last month my cleared balance was higher than now, although it was just below $50, so I got no payment. What I do not understand that I had no money received from Alamy and my cleared balance went down to $16. Can anyone explain this, please?

 

Many thanks,

Zsuzsu

 

[losdemas 2,981]

No!

 

We can't see your account and have no knowledge of any of the sales.  Email CR!

[Sally 1,730]

On 9/25/2018 at 19:55, ZBird said:

Hi there,

 

I just got a message that I have sold my 4th images, which is great. But last month my cleared balance was higher than now, although it was just below $50, so I got no payment. What I do not understand that I had no money received from Alamy and my cleared balance went down to $16. Can anyone explain this, please?

 

Many thanks,

Zsuzsu

 

That can happen if you got a refund.

[wiskerke 3,472]

On 9/25/2018 at 19:55, ZBird said:

Hi there,

 

I just got a message that I have sold my 4th images, which is great. But last month my cleared balance was higher than now, although it was just below $50, so I got no payment. What I do not understand that I had no money received from Alamy and my cleared balance went down to $16. Can anyone explain this, please?

 

Many thanks,

Zsuzsu

 

 

Everything is here: https://www.alamy.com/alamycontributorreports/Reports.aspx?Rep=1

You have to be logged in.

 

wim

[ZBird 0]

Thank you. It is clear now.