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Sally

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Posts posted by Sally

    Dashboard change

    in Stock photography discussion and contributor experience

    Posted

    13 hours ago, Alex Ramsay said:

    Now that we receive such a minuscule share of our Alamy earnings, surely it's time that the overview graph on the dashboard should show our actual net receipts after deductions, rather than the total revenue for a given period? It would be helpful to have a more honest picture of things.

     

    Alex

    Indeed, I agree. In fact I made that suggestion in another Forum section recently. No response as yet.

     

    Have you found any images in October 21

    in Stock photography discussion and contributor experience

    Posted

    2 minutes ago, Sally said:
    On 02/10/2021 at 18:07, TeeCee said:

    Times, 2nd Oct


    Hare raising: Money from an art trail in North Berwick, featuring ten 6ft hare sculptures, will go to Leuchie House charity
    SALLY ANDERSON/ALAMY  (Can't find, lost in the gap between Live News and stock I presume...)

     

    Impossible, it seems to quote, reduce and add a response in one go. 

    Anyway, thanks very much TeeCee. Let's hope it is not lost forever.

    Cheated?

    in Stock photography discussion and contributor experience

    Posted

    2 hours ago, M.Chapman said:

    So either James didn't understand Betty's original post when he posted his first reply or there's been a policy U-Turn? Anyway, whatever, it's good that common decency has now prevailed. I suspect the problem is the Alamy software that calculates our commission was programmed to apply the new rates to any invoices generated from the 24th July onwards. The special case of refunds being re-invoiced wasn't taken into account and so has to be handled manually. This takes effort and so was initially resisted or was just overlooked.

     

    Personally I think the software should have been programmed to apply the new commission rates only to licences with a start date of 24th July 2021 or later. Especially as it seems likely that with the bulk discount deals Alamy is now offering, Alamy actually invoice for the money up front.

     

    Mark

     

     

    Just not properly thought through, and initial complaints fell on deaf ears. It’s good to see that forum pressure has resulted in a rethink.

    • Upvote 3

    Cheated?

    in Stock photography discussion and contributor experience

    Posted

    30 minutes ago, Alamy said:

    Hi everyone,

     

    Sincere apologies for this - clearly an admin error on our part where some invoices have had to be re-issued.

     

    We'll make sure that anyone who has had an image billed at one rate but then cancelled and rebilled at a different rate will not end up out of pocket. We're just confirming how many sales this has affected but with this particular set it's looking like around 20 or so. You can expect to see the difference returned into your accounts shortly. 

     

    As always if you spot anything that doesn't look right, please drop us an email via contributors@alamy.com and we'll do our best to resolve.

     

    Best, 

     

    James A

    Only 20? I was knocked back by you about one I asked about in August so I hope this is also part of the refunded commission.

     

    • Like 1
    • Upvote 1

    Have you found any Alamy images in Sept 21?

    in Stock photography discussion and contributor experience

    Posted · Edited by Sally

    On 14/09/2021 at 11:08, TeeCee said:

    Times, 14th Sept


     Pennan, Aberdeenshire, Scotland, United Kingdom. The strong winds create a surge in the North Sea along the Northeast coast of Scotland, with large waves splashing against the promenade in the picturesque village, famous for being a film location for the movie Local Hero. The iconic British red telephone box, originally a film prop, was installed afterwards as a result of public demand
    Sally Anderson
    Image ID: M1WNDA
     

     

    Many thanks for spotting that.

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