Fellow Contributors, I had a license in early August that has yet to clear. My several inquiries to member services has only generated responses such as "we're still chasing" and the like. Is this 7 month time frame unusual? Any other recommendations of steps to take or other channels to get a more detailed response would be appreciated.
I had an image license on July 31 2014 that has yet to clear. My two inquiries to customer service have received replies "we're still chasing" or similar wording. Any suggestions on what to do? Are there some licenses that are simply uncollectable by Alamy and have to be deducted from the account balance?