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Jasper Stenger

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2 Forum reputation = neutral

About Jasper Stenger

  • Rank
    Forum newbie


  • Alamy URL
  • Images
  • Joined Alamy
    29 Apr 2013
  1. Update! I received the following 3 days ago: Hello Jasper Just heard back from our distribution team and it was an error at their end. Don’t worry, your image will be re-billed within a month. Sorry for the inconvenience caused and let me know if there’s anything else I can do to help. Thanks Rehana Member Services I can't help but wonder how an error like this is made, and what happens if you don't find the image in use yourself.
  2. I have received a reply to my last email. The matter is currently being looked into by the distribution team. I'll post an update once I know more.
  3. Which website is that on? Mine is also being used on a Norwegian website in an article about drones. I'm going to mail membership services again, this time with a screenshot as suggested.
  4. Hi all, quick question about refunds. I recently (May 16th) made my first sale here, single placement editorial website usage, through Alamy's distributor program. Using Google image search I quickly found the website using it. Even though it didn't sell for much (around $4 after Alamy and distributor cuts), I was annoyed to see it refunded more than a month later (July 31st). A quick search in this forum shows that refunds after the 30 day period are quite normal, but all the posts I found on the matter were regarding sales for print, while my image is currently still online on the
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