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Everything posted by Alamy

  1. Hi It looks like the metadata report includes failed QC and deleted images which is causing issues with the image ID's. It should not take our IT team too long to fix! All the best Alamy
  2. Hi Alex, Do you mean the online users function here at the forum? That has been a known issue for a while, and will hopefully be fixed as part of the undergoing work that is currently being carried out. Just to clarify, the issues with measures and the forum are not connected. Our forum is provided by a third party and separate to the Alamy platform. Just unlucky timing that both platforms needed updates at the same time! Thanks Alamy
  3. Hi Kumar Yes, Measures are being worked on too. We're just waiting for our IT team to confirm what the time frame is. Thanks Alamy
  4. Hi everyone As many of you have noticed, we are currently experiencing some issues with the forum. We've investigated this with our platform providers and some work is currently being done to fix the platform. We're expecting to finish the work next week, but some inaccuracies are likely to occur until then. Many thanks Alamy
  5. We hope to see you back soon. A bit of work is required on our side and our forum hosts side - should hopefully be fixed next week. Cheers Alamy
  6. Another little update for you today: > You no longer have to select an image (or images) in order to be able to request a metadata CSV report from AIM. Cheers Alamy
  7. Hi there, The issue is more complex than it appears and involves lots of complexity due to the single sign on credentials that you use for Alamy and the Forum, as well as other things like the links to your portfolio and the number of images you have which are all custom tweaks. We're hoping for a fix soon. Alamy
  8. Hi Sally, The issue is with our forum providers / hosts. We have an ongoing support ticket running with them. Thanks Alamy
  9. Although it may be time consuming in your case, as mentioned at the meet up the other day, you should absolutely not mark anything as exclusive if it isn’t. Aside from the commission change not coming in yet, there may be sales staff in negotiations with customers on the basis that you’ve marked an image as exclusive. We feel it’s reasonable to expect the situation where contributors know which of their own images they’ve placed where and in these cases the file names can be provided to us and marked exclusive / non exclusive accordingly. Thanks, James A
  10. Yes we've got a bigger stand this year so hopefully it won't be as crowded on our corner as 2018. There will be a rotation of Alamy staff there over the whole event, happy to meet and chat with any of you. Thanks Alamy
  11. We may well update contract wording at a later date but will probably just add more clarification via the help pages in the interim. Cheers James A
  12. Hi there, It was great to attend, catch up with you face to face and answer all your questions. I'll try and get down to another one in the not too distant future. Cheers James A
  13. Hi everyone We've removed the option to make sure we don't store unnecessary personal data our systems as well as having more control of how the data is processed when needed. The document itself is not the issue as a release is considered a legal document. Hope that helps explaining it! Best Alamy
  14. Hi there, We have removed the option to upload any new releases, due to GDPR. Customers will no longer have the ability to download the releases either. This is to better protect individuals personal data. All you need to do is to mark your image as released, and we'll get in touch if a customer would ask us for a copy. Thanks Alamy
  15. If you could keep to the thread topic that would be appreciated. Discussion of the (unofficial) lightroom plugin can go into it's own thread though! Thanks James A
  16. Hi Richard - hard to gauge what the exact problem is from your description, but two options: - Send an email to contributors@alamy.com with the details and the team can look into this - If all your images are to be marked as exclusive, confirm via email and refer to the issues you're having and we should be able to set them all behind the scenes Thanks James A
  17. Hi everyone We are still working on a fix with our platform providers, we will send an update once we know more. Many thanks Alamy
  18. We've logged into your account through the public alamy.com site (not our internal one) and can see it there. Please send contributors@alamy.com a screengrab of what you're seeing along with browser details etc so we can investigate further. Thanks James A
  19. It's in there - maybe the rollout hasn't quite hit your account yet (but it should've..)
  20. If you haven't done so already, please drop CR an email with some details of the problems you're facing. As far as I'm aware, we've got no problems on the site today in terms of being able to log in... Thanks James A
  21. Hi Mick, I can see that our Image Management team emailed you back on the 21st with your spreadsheet - please check your junk mail folders. Also, yes, we realise it's not clear enough that when you request the metatdata through AIM that you will get a CSV with ALL your data rather than just what you have selected. We're put an improvement in place to fix that. Thanks James A
  22. Not sure we follow..? Could you explain a bit further please? Thanks James A
  23. Hi everyone, We're sorry to hear you are having issues with the forum. We haven't done any changes our end, but have asked the platform providers to look into this. Thanks Alamy
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