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Alamy

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Everything posted by Alamy

  1. Hi Mick, I can see that our Image Management team emailed you back on the 21st with your spreadsheet - please check your junk mail folders. Also, yes, we realise it's not clear enough that when you request the metatdata through AIM that you will get a CSV with ALL your data rather than just what you have selected. We're put an improvement in place to fix that. Thanks James A
  2. Not sure we follow..? Could you explain a bit further please? Thanks James A
  3. Hi everyone, We're sorry to hear you are having issues with the forum. We haven't done any changes our end, but have asked the platform providers to look into this. Thanks Alamy
  4. Update released today! Download your data option: Users in AIM can now request an export of all their metadata into a spreadsheet template from within the tool. The option can be found at the bottom of the "mandatory" info tab: Added the ability to set defaults for marking images as exclusive (this will be visible at some point tomorrow) Added a filter to show you images not marked as exclusive (this will be visible at some point tomorrow) Changed the text colour on grey tags from white to black to make them easier to read (this will be visible at some point tomorrow) Cheers James Allsworth Contributor Experience Manager
  5. Hi Olivier That camera should be accepted, please can you send contributors@alamy.com one of the images you tried to upload so we can look into it? Thanks Alamy
  6. Hi everyone Here’s a some more information to help clarifying the recent contract change. Live News images The commission rate is not applied before the invoice is raised so if you sell any images via Live News, you can still mark them as exclusive a few days later in AIM and the correct commission rate will be added. We are also working on a new function that will allow you to set exclusive as default. This will help simplifying the process. Different versions of the same image – can they be marked as exclusive? Similar versions of the same image that are available on other licencing platforms can’t be marked as exclusive (i.e. B&W or different crop). To be able to mark similar images as exclusive the versions need to be different from each other. Images that are from the same shoot but shot from a different angle or the model is posing differently, is considered a different image and can be marked as exclusive if that particular shot is not available elsewhere. Facebook and Instagram You can upload exclusive images to Facebook and Instagram. POD sites Images that are available via POD sites can be marked as exclusive as long as they’re not offered for additional licencing through the POD site. We consider additional products as mugs and towels the same as prints. Images of artwork Images of artwork in context can be marked as exclusive. The general rule of thumb is that the artwork can’t take up any more than 1/3 of the image frame. If you need any further clarification, please email our contributors team and they’ll be able to provide more information. Thanks Alamy
  7. We can't commit to the gender of who will be attending (not sure that really matters!?) but will do our best to try and get someone from the team to join you if time allows. Failing that we will be at the Photography Show again in March at the NEC so hope to see you there as well. Best, Alamy
  8. Here is the official follow-up from James: Best, With this fresh update, please discuss further on the new thread: https://discussion.alamy.com/topic/10842-its-official-50-for-exclusive/ Best, Alamy
  9. Hi everyone We've added about 1450 new picture needs since the tool went live. However, it's not currently that easy to spot them so we are working on a fix where all newly added picture needs will display at the top. All the best Alamy
  10. Hi everyone Just to explain how our News team work. The News desk is actively manned during the hours that the picture desks for the newspapers are manned (we also have extra cover during big events and somebody available at all times on the phone for breaking news). When a member of the News team sees images that shouldn’t be in the feed because of poor quality or lack of caption and so on they’ll remove it as soon as possible. They’re priority will be to push out good images to the newspapers, so there might be a delay in removing any unsuitable images whilst this is being done. Thanks Alamy
  11. For clarity, everyone who has images on Alamy was emailed this advanced notification of the upcoming 45 day notice period on the same day. If you have unsubscribed from our emails then it does mean that the process is not as straight-forward, but the email was still sent to the same email address you registered with. The quote above refers to us looking at other ways to notify you in the future, perhaps through your dashboard, but for now we can confirm that everyone who has images with us was emailed. This thread is for feedback on the commission change so if you have any concerns regarding email notifications from Alamy, please email contributors@alamy.com who will be happy to help. Thanks, Alamy
  12. Hello, We've passed this on to the news team so they can check if there are any issues. Many thanks, Alamy
  13. Hi Starsphinx, We've checked and can confirm that this email was sent to you as well. However, when sending emails to a large number of people there is always a risk that some emails end up in peoples spam folders and so on. All the best Alamy
  14. Hi Kevin, We've checked our records and can confirm the email was sent to you on the same day as everyone else. We can see that you've unsubscribed from our usual mailing list but in this case as the email was a contract change you still should have received the email to the address you registered with (we notice this is different from the one you are emailing us from) We can see you emailed us on Friday evening after the CR team had left for the day, but James W did respond to you saying the team have quite the backlog at the moment and would be able to reply back to you on Monday morning at the earliest. The CR team are working through each response in turn but response times are longer than usual at the moment so we ask you to please bear with us. Thanks, Alamy
  15. Hi Kevin, We only delete threads or topics that are against the forum rules. In the thread you were originally referring to it was even mentioned within the posts that the topic was not appropriate and the thread would be removed. All discussion of the commission change should continue within the correct threads - this keeps it easier for all who want to keep up with the posts. For any questions relating to Stockimo they should be directed to support@stockimo.com or via Twitter @stockimo. Many thanks, Alamy
  16. Exclusivity button is to inform us that the image is not elsewhere - can be useful for price negotiations or tracking infringements. We don't insist on it.
  17. Yep definitely a risk. It's on us (Alamy) to deliver better returns to contributors asap.
  18. It's not unsustainable if the plan works. Last time we did it, it worked. Option 1: Keep things as they are and net royalties to contributors will either stay as they are or fall. Option 2: Keep trying new stuff and hope that the additional cost of doing that works out better than option 1. J
  19. Thank you for all of your comments and emails. I think I have replied to everyone who emailed me directly, but before I sign off for the evening here’s a bit more info on the reason for the change. Apologies for typos (the grown-ups who police my work have left the building). 2018 will be a high-water mark in revenue at Alamy. Normally this would be cause for celebration, but growth has flattened off this year. It's up only 2% on last year after a period of super high growth. If things continue to be flat, which I think is the base case scenario, then revenues to our contributors will either stay flat or worse, start to fall. So we're taking action now: - Significantly reducing Alamy's operational costs (to put it in context - 2018 to 2019 will represent the biggest cost reduction we have ever attempted) - Moving the royalty split to 60:40 - Big focus on international expansion, local language support from website to customer service to account management, re-engineering our core customer experience from search to checkout, upgrading our datacenters to latest technology, better content insights, new products, updated design and marketing etc. If I thought we could continue to grow without moving the royalty split, I'd definitely rather do that. The choice is basically between continuing as we are, with revenue stalling and hoping for the best, or invest and get working on things that will move the needle. Our larger competitors are currently out-investing us but they are not invincible. Shutterstock has reached market saturation and is vulnerable to a moody stock market that forces them to consider things that keep either the revenue or operating profit growing - if they have reached near saturation in revenue then they'll start to turn to their contributors for more operating profit. They are already paying out 30% on average and 20% to new contributors. Getty also average around 30% and are facing a $2.35 billion debt repayment. Alamy's sole focus is continuous improvement of the customer experience and the long term value to our contributing photographers. I think we can continue to take market share from our larger rivals and pay our contributors a higher royalty. If things go really well then maybe we can revisit the royalty split in future or look at some of the suggestions that have come from contributors for some kind of contributor dividend. I'm genuinely open to this as it effectively locks out or less efficient larger competitors. We deliberately built our business around a contributor contract that is a rolling 45 days long, with no exclusivity, to keep us honest. If contributors become unhappy with us they can vote with their feet anytime. This keeps us focussed on doing right by them in the long run. 2018 is also our high-water mark for royalty payments to contributors. This is a direct result of the cost savings, investments, and royalty changes we made between 2012-2015. I want us to repeat that and return the company to high growth and higher royalties to you. James
  20. Yes - we still want to improve mobile functionality on AIM. Portfolios should work nicely on mobile. Cheers Alamy
  21. If enough users request this we can look at it but as it stands this current design with a profile picture will remain. You can have a blank picture there if you so choose though. Thanks
  22. We'll certainly look at that as an option for a future update, thanks.
  23. You can - just click the burger menu (three lines top right corner) of the gallery tab and share from there. Cheers Alamy
  24. Hi everyone - a new release has gone live today with the following updates! (We've updated the top post here too). Thanks for all the feedback, we hope you find this latest update useful. Caption box now has larger font and darker colour to make it easier to read Added messaging to say changes may take up to 48 hours to be reflected in live database You can now view the upload date on a magnified image in AIM The supertag “star” now has a bigger hitbox making it easier to select Fixed various issues related to unusual text characters causing errors in search and copy and paste Added messaging about restrictions if a user tries to add all 4 restrictions to an image Fixed a scenario where upload failed with lengthy filenames Fixed a bug that returned all images in a search for “Photographer” within AIM Cheers, Alamy
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