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Alamy

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Posts posted by Alamy


  1. Hi everyone, 

     

    The homepage images are chosen by our Picture Research team. They don't work with quality control, but have an extensive knowledge on what sells to Alamy customers. QC plays an important role in giving the customers an overall better search experience, but there will always be images passing through the net as long as a spot check system is in place. An image with CA or other technical issues can still be a sellable image, but if our search results were filled with them, it would probably put our customers off using our site in the first place. As with everything it's a fine balance :) 

     

    Thanks, 

    Elisabeth 

      

    • Upvote 2

  2. On 26/09/2020 at 13:20, John Walker said:

    Just had an unexpected QC fail.  I check every image before uploading so was surprised to see the fail.  The reason was noise and I just don't have noise (usually) in my images.

     

    I checked the image in question and it looked sharp and no apparent noise so what was going on?  Then I spotted it.  Against the clear sky, under a tree on the extreme right were loads of black spots and blurs.  Probably a wasp nest.  Top marks to the QC person for spotting that one.   I have 5 star rating so my images usually go through immediately.  I'm guessing this was a QC spot [sic] check or perhaps there's some auto-checking program in place.

     

    Just goes to show how vigilant we need to be before uploading.

     

    Nothing to do with wasps etc - please be assured our QC team can identify true noise in an image and not elements of the scene.

     

    There some clear examples of visible noise in the very traditional / classic sense through the image. It's close to borderline, but there. We can post screengrab examples with your permission...

     

    As an aside, this was posted in the general discussion area of the forum rather than the QC section so we'll move this over now.

     

    Thanks

     

    Alamy

    • Like 2
    • Upvote 2

  3. Just to clear up what appears to be some early confusion here, Reuters imagery will not be featuring on the newsfeed - Alamy receive their news images after a 48hour embargo into the main collection.

     

    We're of course delighted to welcome Reuters back on board to Alamy.

     

    We've always worked with agencies. The Reuters collection is a fantastic name and will attract more customers over to us looking for top quality editorial content on the Alamy platform.

     

    Alamy

     

     

    • Like 1
    • Thanks 3

  4. 8 minutes ago, ReeRay said:

    Not working here. Can't access dashboard from Alamy opening page. Just keeps rolling back. Safari and Firefox 

     

     

    8 minutes ago, Ed Rooney said:

    My Dashboard is not back and I'm in the UK. 

     

    This is distressing, of course, but I'm "pleased" that I'm not the only lonely human who has trouble with this brave new world.

     

    Edo

     

    We recommend using Chrome for the Alamy dashboard. It might also be worth clearing your cache and cookies before trying again.


  5. Hi Awp,

     

    There was a major power outage in London yesterday which affected all areas of our website. Out IT team has been working through the night to fix this. Whilst our website is now back up and running, there are still some areas of the site that are not back to full recovery. We will keep you all updated on the issue. 

     

    Thanks,

    Alamy 


  6. On 31/07/2020 at 01:46, William Caram said:

     

    Yes it was paid back then by my records..

     

    Sorry, but this is not correct.

     

    We've just posted the same message on the other thread on this subject, but here it is for those following this one:

     

    Sorry for the delay in us stepping in here but we wanted to get the full details of this.

     

    The sale in this case had not cleared and never would have - unfortunately we had to write this off as a bad debt given that the company who owed us (William) money went into liquidation.

     

    When this happens it does tend to be rare and it is frustrating for all of us involved - we would only do it when we exhaust all avenues to secure the funds.

     

    As you can see from this thread, misinformation can spiral out quite quickly regarding the situation surrounding these types of issues - if you have any questions about a refund (cancellation) of a sale you've received then please get in touch with us first so we can explain and look into things for you.

     

    Thanks,

     

    Alamy

    • Upvote 1

  7. On 31/07/2020 at 15:31, spacecadet said:

    No.

    Rolf's refund cleared four years ago.

     

    Sorry for the delay in us stepping in here but we wanted to get the full details of this.

     

    No, the sale in this case had not cleared and never would have - unfortunately we had to write this off as a bad debt given that the company who owed us (and Rolf) money went into liquidation.

     

    When this happens it does tend to be rare and it is frustrating for all of us involved - we would only do it when we exhaust all avenues to secure the funds.

     

    As you can see from this thread, misinformation can spiral out quite quickly regarding the situation surrounding these types of issues - if you have any questions about a refund (cancellation) of a sale you've received then please get in touch with us first so we can explain and look into things for you.

     

    Thanks,

     

    Alamy

    • Thanks 1
    • Upvote 3

  8. Hi everyone,

     

    Just to clarify how we work with refunds.  When we say “refunded” technically this term’s not accurate as very rarely does money actually change hands.  Most common refund reasons are: incorrect invoice, customer’s price agreement not factored in or occasionally a customer’s project cancelled.

     

    In the vast majority of these cases the image will not have been used but if it has, then you’ll see the sale re-entered with the correct invoice details.

     

    Occasionally, companies that have bought images from us goes into administration and our Billing team can't access the money, this could be the case when seeing refunds that dates a few years back. If you have any questions about a specific refund, get in touch with our Contributor Relations team (contributors@alamy.com) and we can take a look for you. 

     

    All the best, 

    Alamy  


  9. Hi Johnny

     

    Distribution sales are reported to Alamy on a quarterly basis and not as they happen, so the sale was most likely made before you opted out. We can confirm that you were opted out of these sales from April this year and your images are no longer available for our distributors to see. 

     

    Just let us know if you have any further questions. 

     

    All the best

     

    Alamy

     


  10. 1 hour ago, Bill Kuta said:

    Thanks for the info, James - Did this apply only to certain buyers, or cases in general where a refund was for a previously cleared sale, or what?

     

    I had a refund in early March of an April 2019 sale that had cleared. There was a resale for the same amount, but one result of the accounting was that my cleared balance was negative for a while. Is this the same situation?

     

    No this is different, as the resale would've "replaced" the previous sale in your example.

     

    This particular case was a result of a refund that was processed that shouldn't have been. 

     

    Best,

     

    James


  11. 2 hours ago, Doc said:

    I had two credits each of $15.31 to my account today, just called "Other Income". I wondered if it was payments Alamy had recovered with their "Incorrect usage described" scheme?

     

    Anyone else had this and any thoughts?

     

    Cheers

     

    Kumar

     

    Hi Kumar,

     

    If you look at the details field within balance of account you should hopefully see a better description:

    • Re-input of funds for refund error <DATE / IMAGE REF>

    A refund was issued in error recently for a sale that had already cleared previously last year. This is to correct that error and ensure you are not out of pocket. This particular issue affected 89 contributors for sales dating back to June 2019 but has now been corrected.

     

    Sorry for any confusion caused.

     

    Thanks,

     

    James A


  12. This is a toggle you *should* be able to turn on and off:

     

    Click notifications, and then notification settings.

    image.png

     

    Scroll down to the options where you can turn this on / off, along with others and choose a notification on the forum and/or an email:

     

    image.png

     

    If these settings are not showing for you, please let us know and we'll investigate. 

     

    Thanks

     

    Alamy

    • Upvote 2

  13. 19 hours ago, Jim_Grady said:

    Thanks for that reply er ...Alamy - do they read this forum? 

     

    Yep, we sure do. Unfortunately as much as we'd like to, we can't respond to every post or acknowledge every suggestion unfortunately. 

     

    Your idea raised in this thread about adding a date has been suggested before and it's one we'd agree with - it's on the list for a future improvement.

     

    As mentioned earlier, we're unable to update the tool at the moment due to reduced resource levels but hope to do so again soon.

     

    Cheers

     

    Alamy

    • Thanks 1
    • Upvote 1

  14. Hi there,

     

    We did respond to your email on this back on the 23rd of June, we hope you got this?

     

    The 100% commission only applies to direct Alamy sales. Looking at these, they appear to have come from our Distribution network which involves third party sellers; this is why the commission split is different.

     

    Thanks

     

    Alamy


  15. 17 hours ago, spacecadet said:

    I'm getting a bit cheesed off with this disingenuous line. They know perfectly well that we haven't or they wouldn't be taking them down.

     

    To be fair, we don't know - we take the image(s) down whilst under review and re-instate if the contributor can provide proof of permission, which does happen in some cases. This is about giving the contributor the opportunity to respond in the appropriate way. 

     

    We're able to, and do, defend against many of the complaints we receive that are baseless without even contacting the contributors involved. 

     

    Alamy

    • Like 2
    • Thanks 4
    • Upvote 3
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