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Alamy

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Everything posted by Alamy

  1. We've published a short blog post in tribute to Keith. Comments are open if you wanted to add your thoughts. https://www.alamy.com/blog/our-friend-and-talented-photographer-keith-morris Alamy
  2. Here's our latest infographic detailing some of the charitable initiatives we're currently involved in.
  3. As posted elsewhere, we’d like to share our deepest sympathies with the family and friends of Keith Morris. He was an incredibly talented, smart and energetic man and this is a huge loss for all that knew him. Keith was one of Alamy's most admired and successful photographers; his photos were regularly seen on newspaper front pages and websites around the globe. The past couple springs he held a workshop in Cirencester where he taught other photographers how to shoot for Alamy giving them tips on Stock and News while inspiring them with his mantra #shootlocalsellglobal. He will be sorely missed by the Alamy family. See more of his work: http://ow.ly/vmXX50wEzux
  4. We're looking to get your views on this, please vote using the options above. Thanks Alamy
  5. Wouldn't say we were happy with the Flickr photo - just that the photo posted to Flickr bears little resemblance to the image at full resolution and 100% magnification. ISO levels are irrelevant if you've manipulated the image beyond what it's capable of taking. No matter what label it has, "Noise, Soft" etc, the image is severely degraded and lacking technical quality. Alamy
  6. To confirm, this level of image quality is way off acceptable. There is a highly insufficient level of sharpness and detail. We also wouldn't recommend using the free photos window software to post process your images, and would always recommend shooting and processing in RAW. Alamy
  7. Yes, we can confirm they are the dimensions of the image. Here is a 100% crop of the tree area, right of centre: And here is a 100% crop of the top of the centre tree area with the roof in the background: Can we just ask - what software are you using to process these images? Alamy
  8. Are you happy for us to post a 100% crop of an area of the image that shows the issues? This may help you identify the problems we're seeing. Best Alamy
  9. Just to step in here before anyone thinks that the example posted above was representative of what we were sent. To confirm, it isn't. The file QC received, when viewed at 100%, looks nothing like the image posted above and is one of the most extreme examples of a QC failure we've seen in recent times. We wouldn't post a 100% crop here without permission but this really was nowhere near the borderline of acceptability. We don't normally intervene in threads like this but the problems with the image that was sent to us are excessive. Alamy
  10. Alamy

    DACS suggestion

    Unfortunately it's not possible for us to provide this. Although we do sometimes have visibility of ISBN numbers, this isn't always the case and retrieving this information for claims incurs considerable cost and internal resource, which varies per individual claim within the overall large claim. Alamy
  11. A simple admin error on our side meant a delay in sending the funds to transfer. Contractually we are bound to pay within the month but we'll always try and get the money sent asap. Cheers Alamy
  12. Hi all, There is a slight delay in payments made to US bank accounts but you should receive payment by Tuesday - at the latest. Thanks, Alamy
  13. Hi All We've removed any posts referencing Shutterstock and their processes as this isn't the platform to be discussing this on. We suggest that you get in contact with them or use their forum if you wish to discuss this further. Thanks, Alamy
  14. Hi everyone - I think we can all agree that at certain times, certain pockets of tourists can cause frustrations for the seasoned stock photographer and the general public. That said, we'd appreciate it if you could all refrain from making sweeping national generalisations in the way certain groups behave based on their country of origin. Many thanks Alamy
  15. Just to clear this up, we may have recommended that Adobe RGB was a preferred workspace for processing back in the day for various reasons including processing compatibility, but it's never been a QC requirement. Some of our standard responses still included that reference and we've now updated them for clarity. There is no conspiracy to uncover - just process your images in whatever works best for you then when you upload we will: Convert to sRGB Display in sRGB on the website When ordered by a customer, provide a file without a colour profile for compatibility reasons We won't keep an Adobe RGB version of your file if you do send one. We have no recorded cases of a client asking for one, but if they did, we would contact you directly to see if there is one available. Cheers James A
  16. No payment was received and no payment would ever have been received as it was credit card fraud. The sale was cancelled rather than any money refunded. This is another reason why credit card sales don't clear instantly, as we need to allow time for potential fraud to be reported to us so we can cancel before a contributor is actually paid. It's likely the user in question had no actual interest in that particular image, however it's impossible to know for sure. These situations are unfortunate but thankfully rare - frustratingly they are impossible to prevent 100% of the time. Alamy
  17. This was a sale cancellation as we had actively spotted some fraudulent activity on the purchasing account and banned the user in question. Also, to pick up another thread of conversation here, differences in price and territory are common depending on what type of user you are and whether or not we are running any a/b pricing tests at the time. Thanks Alamy
  18. Hi everyone We have deleted the last couple of comments as they were becoming personal (as one of you pointed out). We'll be locking the thread down as we feel the main points have been covered. Many thanks, Alamy
  19. We can confirm FTP should be back to normal again, do let us know if you experience any further problems! Thanks Alamy
  20. Hi everyone Thanks for flagging this issue, our IT team is working on a fix and we'll let you know as soon as we have an update. Many thanks Alamy
  21. Hi Sheila Thanks for your suggestion. This is in the queue for improvements to the portfolio page. As you see with the continuous AIM improvements, we do get round to doing these. Thanks, Alamy
  22. Hi All, Please remember to stick to the topic of the thread. Many thanks, Alamy
  23. Hi everyone We removed the thread as some of the criticism given were not as constructive as it should have been. Although the comments may have been written with good intentions, they were fairly harsh on the contributor and included unnecessary wording about the subjects of the portfolio. Thanks Alamy
  24. Hi Javier Vector files don't go through the normal QC process, so there should just be a short delay before they appear in your Image Manager. The processing time may vary depending on how much content we are receiving at the same time and can take up to a few hours. Thanks Alamy
  25. Marianne We recommend you get in touch with contributors@alamy.com about this. There should not be any images marked as exclusive on the CSV unless the box is ticked in the Alamy Image Manager for example. Please add some examples in your email so the team can look into this for you. All the best Alamy
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