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Alamy

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Everything posted by Alamy

  1. Hi Aurore, Just to confirm, images marked as exclusive on Alamy can still be licenced through your own website. All the best, Elisabeth
  2. Hi everyone, The homepage images are chosen by our Picture Research team. They don't work with quality control, but have an extensive knowledge on what sells to Alamy customers. QC plays an important role in giving the customers an overall better search experience, but there will always be images passing through the net as long as a spot check system is in place. An image with CA or other technical issues can still be a sellable image, but if our search results were filled with them, it would probably put our customers off using our site in the first place. As with everything it's a fine balance Thanks, Elisabeth
  3. Hi there, We deleted the thread this morning. Not because the feedback was relating to our choice of picture, but because we didn't think it was fair on the photographer who wasn't included in this conversation. We welcome your comments and suggestions and will bear them in mind. Thanks, Elisabeth
  4. Hi Ian, This looks like a technical error, I've passed it on to the QC team to sort. You should get an email from them, so will close this thread for now Thanks, Elisabeth
  5. Nothing to do with wasps etc - please be assured our QC team can identify true noise in an image and not elements of the scene. There some clear examples of visible noise in the very traditional / classic sense through the image. It's close to borderline, but there. We can post screengrab examples with your permission... As an aside, this was posted in the general discussion area of the forum rather than the QC section so we'll move this over now. Thanks Alamy
  6. Hi surfphoto, Try clearing history cache, and use Chrome if possible. You can email us on contributors@alamy.com if it still doesn't work after this. Thanks, Alamy
  7. Just to clear up what appears to be some early confusion here, Reuters imagery will not be featuring on the newsfeed - Alamy receive their news images after a 48hour embargo into the main collection. We're of course delighted to welcome Reuters back on board to Alamy. We've always worked with agencies. The Reuters collection is a fantastic name and will attract more customers over to us looking for top quality editorial content on the Alamy platform. Alamy
  8. We recommend using Chrome for the Alamy dashboard. It might also be worth clearing your cache and cookies before trying again.
  9. Hi Awp, There was a major power outage in London yesterday which affected all areas of our website. Out IT team has been working through the night to fix this. Whilst our website is now back up and running, there are still some areas of the site that are not back to full recovery. We will keep you all updated on the issue. Thanks, Alamy
  10. Hi everyone, We’ve been working around the clock to restore our site and resume usual service for you. We now have confirmation that we were affected by the major data centre outage in London, which caused our site to crash. Whilst the website is now back up and running, there are still some areas of the site that are not back to full recovery just yet. We can assure you that we are still working tirelessly to resolve this and will keep you updated on our progress. Thanks for your patience and understanding, Alamy
  11. Sorry, but this is not correct. We've just posted the same message on the other thread on this subject, but here it is for those following this one: Sorry for the delay in us stepping in here but we wanted to get the full details of this. The sale in this case had not cleared and never would have - unfortunately we had to write this off as a bad debt given that the company who owed us (William) money went into liquidation. When this happens it does tend to be rare and it is frustrating for all of us involved - we would only do it when we exhaust all avenues to secure the funds. As you can see from this thread, misinformation can spiral out quite quickly regarding the situation surrounding these types of issues - if you have any questions about a refund (cancellation) of a sale you've received then please get in touch with us first so we can explain and look into things for you. Thanks, Alamy
  12. Sorry for the delay in us stepping in here but we wanted to get the full details of this. No, the sale in this case had not cleared and never would have - unfortunately we had to write this off as a bad debt given that the company who owed us (and Rolf) money went into liquidation. When this happens it does tend to be rare and it is frustrating for all of us involved - we would only do it when we exhaust all avenues to secure the funds. As you can see from this thread, misinformation can spiral out quite quickly regarding the situation surrounding these types of issues - if you have any questions about a refund (cancellation) of a sale you've received then please get in touch with us first so we can explain and look into things for you. Thanks, Alamy
  13. That would be unusual, so best to email the Contributor Relations team so they could take a look at the specific case. Best, Alamy
  14. Hi everyone, Just to clarify how we work with refunds. When we say “refunded” technically this term’s not accurate as very rarely does money actually change hands. Most common refund reasons are: incorrect invoice, customer’s price agreement not factored in or occasionally a customer’s project cancelled. In the vast majority of these cases the image will not have been used but if it has, then you’ll see the sale re-entered with the correct invoice details. Occasionally, companies that have bought images from us goes into administration and our Billing team can't access the money, this could be the case when seeing refunds that dates a few years back. If you have any questions about a specific refund, get in touch with our Contributor Relations team (contributors@alamy.com) and we can take a look for you. All the best, Alamy
  15. Hi Johnny Distribution sales are reported to Alamy on a quarterly basis and not as they happen, so the sale was most likely made before you opted out. We can confirm that you were opted out of these sales from April this year and your images are no longer available for our distributors to see. Just let us know if you have any further questions. All the best Alamy
  16. Thanks for letting us know - we'll raise this with the forum hosts to see if it's a known issue they can fix. Alamy
  17. No this is different, as the resale would've "replaced" the previous sale in your example. This particular case was a result of a refund that was processed that shouldn't have been. Best, James
  18. Hi Kumar, If you look at the details field within balance of account you should hopefully see a better description: Re-input of funds for refund error <DATE / IMAGE REF> A refund was issued in error recently for a sale that had already cleared previously last year. This is to correct that error and ensure you are not out of pocket. This particular issue affected 89 contributors for sales dating back to June 2019 but has now been corrected. Sorry for any confusion caused. Thanks, James A
  19. This is a toggle you *should* be able to turn on and off: Click notifications, and then notification settings. Scroll down to the options where you can turn this on / off, along with others and choose a notification on the forum and/or an email: If these settings are not showing for you, please let us know and we'll investigate. Thanks Alamy
  20. Yep, we sure do. Unfortunately as much as we'd like to, we can't respond to every post or acknowledge every suggestion unfortunately. Your idea raised in this thread about adding a date has been suggested before and it's one we'd agree with - it's on the list for a future improvement. As mentioned earlier, we're unable to update the tool at the moment due to reduced resource levels but hope to do so again soon. Cheers Alamy
  21. Hi there, We did respond to your email on this back on the 23rd of June, we hope you got this? The 100% commission only applies to direct Alamy sales. Looking at these, they appear to have come from our Distribution network which involves third party sellers; this is why the commission split is different. Thanks Alamy
  22. To be fair, we don't know - we take the image(s) down whilst under review and re-instate if the contributor can provide proof of permission, which does happen in some cases. This is about giving the contributor the opportunity to respond in the appropriate way. We're able to, and do, defend against many of the complaints we receive that are baseless without even contacting the contributors involved. Alamy
  23. Valid point made - let's not derail - keep this on topic. As suggested above, if you'd like to discuss the topic of image type for tabloids and attitudes towards it a thread in "Lets talk about pics" would be the place. Thanks all Alamy
  24. Going to have to lock this, sorry. Topic of the thread: photographing protests, being approached by protesters and asked about taking photos. Topic has since strayed into: news propaganda, liberals vs conservatives, Covid19 spreading and various other veiled (and unveiled) snipes between members.
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