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Ace

photo license refund after 7 months !

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Ace    173

Just wondered if anyone else had a similar experience.

Sold a dubious personal license last November 2016 for 19.99

Refunded today !!!

Have emailed Alamy for an explanation.

Seems way way to long for me to offer a credit after they have most likely used it ... for their personal use. 

Man walking through a Pattaya high street, probably now hanging on someones front wall ! 

 

Whats the longest refund you`ve had ?

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Jill Morgan    674

I don't think there should be any refunds on personal use.

 

I have only had 1 refund and it was a same day as the customer bought the image twice by mistake.

 

Jill

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Alamy    0

Hi

 

We can see there has been a number of refunds processed today. It's extremely unusual for refunds to go through after funds have been paid to the contributor. 

 

We're looking in to what's happened here and we'll be in touch when we have more information. 

 

Thanks
Alamy

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