Stu Posted August 4, 2013 Share Posted August 4, 2013 I'm still in the 24 hour processing zone. Anyone had their status changed yet? Stu. Link to comment Share on other sites More sharing options...
Niels Quist Posted August 4, 2013 Share Posted August 4, 2013 My uploads from August 1st - which first was okay - but later changed to average wait time 24 hours, are still on this. However, later uploads have reported 23 hours average wait time and have all minutes later gone to "Awaiting QC" - and have remained on this. Link to comment Share on other sites More sharing options...
kensplace Posted August 4, 2013 Share Posted August 4, 2013 Still saying 24 hrs Link to comment Share on other sites More sharing options...
losdemas Posted August 4, 2013 Share Posted August 4, 2013 Still saying 24 hrs Ditto Link to comment Share on other sites More sharing options...
Richard Coombs Posted August 4, 2013 Share Posted August 4, 2013 Likewise. Uploaded Thursday evening, stuck in 24 hours. It'll come right shortly. Link to comment Share on other sites More sharing options...
Duncan_Andison Posted August 4, 2013 Share Posted August 4, 2013 Still saying 24 hrs Same here..... has anyone tried uploading anything since then? If so, did it go to "Awaiting QC" or is it also stuck in the 24 hour queue?!? Link to comment Share on other sites More sharing options...
Darryl Posted August 5, 2013 Share Posted August 5, 2013 Never had any thing happen here over the weekend. Hopefully this gets fixed in the morning Link to comment Share on other sites More sharing options...
OneWay Posted August 5, 2013 Share Posted August 5, 2013 Still saying 24 hrs Same here..... has anyone tried uploading anything since then? If so, did it go to "Awaiting QC" or is it also stuck in the 24 hour queue?!? I uploaded three images last evening (after having two "24 hour" problem uploads last Thursday and Friday). It took about eight hours, but was "Awaiting QC" this morning. Dave Link to comment Share on other sites More sharing options...
Adam Posted August 5, 2013 Share Posted August 5, 2013 I have a batch with the 24 hour notice on it but another upload yesterday went straight to awaiting QC. Link to comment Share on other sites More sharing options...
Duncan_Andison Posted August 5, 2013 Share Posted August 5, 2013 Still saying 24 hrs Same here..... has anyone tried uploading anything since then? If so, did it go to "Awaiting QC" or is it also stuck in the 24 hour queue?!? I uploaded three images last evening (after having two "24 hour" problem uploads last Thursday and Friday). It took about eight hours, but was "Awaiting QC" this morning. Dave Cheers.... I should have some more by the end of the day, hopefully it's still working then Link to comment Share on other sites More sharing options...
incamerastock Posted August 5, 2013 Share Posted August 5, 2013 Unfortunately this problem still exists today. Uploaded a large batch on 1st August and they went 'Processing 23' >> 'Processing 24' and have remained there. Just uploaded another large batch at 11:30 this morning an the same thing has happened. 'Processing 23' >> 'Processing 24'. Wonder if Alamy could update us on on how the fix is going and when these might get "unstuck"? Thanks J n.b. both batches uploaded 100% "OK" first time. Zero upload retries or failures showing this end. Link to comment Share on other sites More sharing options...
Darryl Posted August 5, 2013 Share Posted August 5, 2013 Yeah, still showing processing 24 hours. Don't want to upload any more into that queue until they get this sorted out Link to comment Share on other sites More sharing options...
Duncan_Andison Posted August 5, 2013 Share Posted August 5, 2013 Unfortunately this problem still exists today. Uploaded a large batch on 1st August and they went 'Processing 23' >> 'Processing 24' and have remained there. Just uploaded another large batch at 11:30 this morning an the same thing has happened. 'Processing 23' >> 'Processing 24'. Wonder if Alamy could update us on on how the fix is going and when these might get "unstuck"? Thanks J n.b. both batches uploaded 100% "OK" first time. Zero upload retries or failures showing this end. Thanks..... i'll hang fire sending any more files at the moment then, an update would be useful.... at the moment we don't know whether it is one or all the files that will have failed / corrupted during the upload. Link to comment Share on other sites More sharing options...
Alamy Posted August 5, 2013 Share Posted August 5, 2013 Apologies! We are aware that there is an ongoing issue with processing images, this seems to be affecting most online uploads since the 31st of July. Our Development team is looking into what has caused this and we hope to resolve this shortly. Thanks for your patience. Alamy We are about to release a fix for this and will be working through the backlog of queued images imminently. Thanks again for your patience. Link to comment Share on other sites More sharing options...
Jill Morgan Posted August 5, 2013 Share Posted August 5, 2013 I had 3 batches on the "24 hr" queue. This morning the one from July 31 finally went to "Awaiting QC". I have one from the 1st of August that has also been "Awaiting QC". Hopefully now that they have a fix, these uploads will get cleared through. Going to wait to upload more till the 4 batches I have make it through QC. I have also noticed that on the forum where it lists your images, mine still says 4. It has gone to 6 quite awhile ago (like that is any competition for you guys). How often does that change? Link to comment Share on other sites More sharing options...
incamerastock Posted August 5, 2013 Share Posted August 5, 2013 We are about to release a fix for this and will be working through the backlog of queued images imminently. Thanks again for your patience. Good to hear - thanks for the update! J Link to comment Share on other sites More sharing options...
Duncan_Andison Posted August 5, 2013 Share Posted August 5, 2013 I had 3 batches on the "24 hr" queue. This morning the one from July 31 finally went to "Awaiting QC". I have one from the 1st of August that has also been "Awaiting QC". Hopefully now that they have a fix, these uploads will get cleared through. Going to wait to upload more till the 4 batches I have make it through QC. I have also noticed that on the forum where it lists your images, mine still says 4. It has gone to 6 quite awhile ago (like that is any competition for you guys). How often does that change? If you log out of the forum and then back in it often sorts itself out. The forum gets a little confused at times..... I know the feeling Link to comment Share on other sites More sharing options...
incamerastock Posted August 5, 2013 Share Posted August 5, 2013 I have also noticed that on the forum where it lists your images, mine still says 4. It has gone to 6 quite awhile ago (like that is any competition for you guys). How often does that change? Jill, try logging out and logging in again (on the forum). J Link to comment Share on other sites More sharing options...
Darryl Posted August 5, 2013 Share Posted August 5, 2013 Any further updates? Link to comment Share on other sites More sharing options...
Duncan_Andison Posted August 6, 2013 Share Posted August 6, 2013 Any further updates? I sent 3 batches last night and they all moved to "Awaiting QC". I sent a couple of smaller test batches first to make sure Link to comment Share on other sites More sharing options...
Darryl Posted August 6, 2013 Share Posted August 6, 2013 I uploaded another image just to see what would happen. The new one says, Processing 23 hours; the batch from the 1st still says Processing 24 hours. Edit: The one from today has already passed QC. Guess I'll leave the other one alone for now. Wish I could delete and re-upload. Link to comment Share on other sites More sharing options...
OneWay Posted August 6, 2013 Share Posted August 6, 2013 Three images submitted on August 4 have passed QC, but two submissions from August 1 are still stuck at "24 hours." Dave Link to comment Share on other sites More sharing options...
kensplace Posted August 6, 2013 Share Posted August 6, 2013 When they clear processing then pass QC, will the pics then no longer show up in the 'new' search? As new goes by date of upload, and by the time this is fixed, then they get QC'd then keywording starts, they will have been uploaded a long time ago. Link to comment Share on other sites More sharing options...
Christine Whitehead Posted August 6, 2013 Share Posted August 6, 2013 Wish I could delete and re-upload. I echo your wish. To me it would make more sense for Alamy to bin my last upload and let me re-do them rather than have them languish in no man's land. I suppose it might depend on the size of the upload. Christine Link to comment Share on other sites More sharing options...
OneWay Posted August 6, 2013 Share Posted August 6, 2013 Wish I could delete and re-upload. I echo your wish. To me it would make more sense for Alamy to bin my last upload and let me re-do them rather than have them languish in no man's land. I suppose it might depend on the size of the upload. Christine You can just re-upload the submissions that are languishing. When the stalled submissions pass QC, and are finally ready for keywording, just delete them in Manage Images 2.4. Dave Link to comment Share on other sites More sharing options...
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