Christy Posted August 3, 2015 Share Posted August 3, 2015 Hi, I just submitted my first news images and I see a message in track submissions that advises "unable to process - please resubmit" which I see means... Your images have arrived at Alamy, but we have been unable to process them through our system. This could be for a number of reasons. Please check your workflow and resubmit. They have not reached the quality control stage. Intially I tried submitting these by ftp but because I don't understand how ftp works and couldn't see my images being uploaded, I closed the ftp upload and submitted via the regular news feed. Should I try submitting by the regular news feed again? What might I have done incorrectly? Thank you. Link to comment Share on other sites More sharing options...
dustydingo Posted August 3, 2015 Share Posted August 3, 2015 You need to "check your workflow" before resubmitting . . . and the most common reason for images not being processed is saving them as "progressive" jpgs. They need to be saved as Standard, or Baseline, not Progressive. dd Link to comment Share on other sites More sharing options...
Christy Posted August 3, 2015 Author Share Posted August 3, 2015 Thank you. I just noted the guidelines for saving, and I think that might just be it, and will try again. Truly appreciated. Link to comment Share on other sites More sharing options...
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